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Order canceled and ID verification help

Help! My sister and I both tried to order new phones and begin new service. Then the ID Verification nightmare began. Eventually ending with orders canceled. So my question is how do we start service, without going into a store, successfully? Can I place an order with a rep who can verify everything for me beforehand online?

Comments

Verizon_Support

We're sorry to read about the issue with getting your order canceled. You can call in and have a sales agent help you get the order done. What happened when you tried to verify your ID? ~Peter

Verizon_Support

NotoriousTaurus, help is still here. Please let us know if you are still having issues with your order.

-Natasha

Verizon_Support

We are here and ready to assist should you still need help. If you prefer, there are other support channels we have based on what best fits your needs. We look forward to assisting you. https://www.verizon.com/support/contact-us/#mobile

-Deb

Pierrelmoise253

I am having the exact issue I am considering canceling my new service . I tried to add two more line and they are saying canceled can’t verify my identity ? If this order isn’t rectified today I will be canceling

If there is somebody from Verizon looking at this ***** order number and location code 1434901 in store pickup I am already a memenrr and they are telling me my order being canceled and there’s no information different . I will be canceling my service if this is an issue

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