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Verizon Dollars

I am missing several hundred dollars worth of Verizon Visa Dollars. Either I get transferred 10 times and hung up on or they say that they have fixed my issues. This is both Verizon and Verizon Visa. I am still missing my money. I’m going to have to cancel the Visa soon and maybe change cell carriers too. This level of incompetence is unacceptable.

Comments

Verizon_Support

Bicyclingandmetal We definitely want to help you out with your concern. Were you able to see your Verizon dollar balance before? ~Peter

Verizon_Support

Hello! We are here to help with your Verizon Dollars concerns. To better assist, I'll be sending you a Private Note, please reply to it, so we can get started.

~Maria

Verizon_Support

Thank you for reaching out to us. Please tell us a little more. Do you know if an account manager/authorized use have used the Verizon Dollars balance? Were you able to check your balance before?

~Maria

sldmbblb

Same has happened to me.

Verizon_Support

sldmbblb, we're sorry to hear that you're having problems with your Verizon Dollars. We want to make sure you're able to get your rewards and we want to to take a look at the situation. We'll send you a Private Note shortly so we can help.

~Jesse

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