Phone number transfer

Hello, so im having trouble trying to transfer my phone number to the iphone 15 pro max. When i tried to transfer, it says that the number is not able to transfer. My phone number is also not working on my previous phone. (iphone 13). When i text from the iphone 13, the people recieving my texts say that im texting from my email account. Im also not able to use my cellular data on the iphone 13. Everything else has transferred smoothly to the iphone 15 pro max except my number and my data plan. I've tried to activate through the verizon app but its not working with the IMEI or IMEI2. With the IMEI, it says that im choosing the IMEI that is already selected. While with IMEI2, it says that the device is locked and that i should contact my previous carrier. I dont have a previous carrier. My carrier for my iphone 13 was verizon.

Accepted answers

Verizon_Support

We are sorry to hear that you have had problems with your line transfer. We definitely want to help you as soon as possible and guide you to complete the transfer successfully. Please follow the instructions in the link below this message. We will be on the lookout for any questions you may have along the way. Keep us posted.

https://www.verizon.com/support/transfer-your-service/

~Maria

Moderators note: Also please visit our Transfer your service page to start your transfer.

All comments

Verizon_Support

Hello, Iphoneuser2114, congrats on getting a new iPhone 15! We want to make sure you are able to activate your new device ASAP. So we can best assist, we will be reaching out via Private Note.

-Lauren

Steel1933

This is my exact problem as well. Everything transferred except my phone number from my iPhone 13 Pro to my iPhone 15 pro.

now neither phone works for texting or making calls.

Verizon_Support

Hello Steel1933. We are here to help! What error are you seeing when placing a call? Is the device able to use data? -Joe

Tylerabb

I just got a new I phone 13 after the back of my old one cracked and broke really bad. I transferred all my data like this post said but now I can’t text or call anyone not even via email. It says my phone number was transferred to my old phone and it is unable to be used on my new iPhone

Tylerabb

Neither phone works no data or phone number

Verizon_Support

Tylerabb We're sorry to read that you're having issues with getting your number set up on your new device. Are you using the same SIM card from your old phone on your new phone? What was the process you went through to switch the number to the new device? ~Peter

Verizon_Support

Thank you for this additional information. Have you tried setting up the new device on your line through your My Verizon account? Here are the instructions: https://www.verizon.com/support/knowledge-base-209087/ ~Peter

Walters15

I’m having the same number transfer issue. However I’m stuck in SOS mode so my new iPhone 15 js just a clock. All messages and phone calls still go through my old 13 though.

Verizon_Support

We're sorry to read that you have not been able to activate your device. We're here to help. Here's a link to help you activate your device: https://www.verizon.com/support/how-to-activate-device-video/ ~Peter

matthewmellor

Same issue I am having.

rrelliott306

I HAVE THE SAME ISSUE! Been at the store for over ten hours now, its been four days and they "Created a ticket". I am leaving the country in three days

rrelliott306

SAME. really need better help

Verizon_Support

rrelliott306, we want to make sure you're able to get your iPhone 15 working without any issues, and we'd like to help you so you're ready for your trip. We're sending a Private Message so we can better help.

~Jesse

momof2-jk

I am having this issue with my iPhone 15 Pro Max right now, and since there is no SIM card (nor a place to put one) on a 15 Pro Max, there is no way to switch the SIM from my iPhone 13. I cannot send or receive calls or texts. This is beyond frustrating.

Verizon_Support

We're sorry that you have not gotten assistance with activating your new device on your line. This link will provide step by step instructions on how to switch your device: https://www.verizon.com/support/how-to-activate-device-video/ ~Peter

Skmarcus28

Same exact issue with new iPhone 16 pro

Verizon_Support

We're sorry to read you're having issues setting up your number on your device. Was the old device powered off? ~Peter

kwimmer32

I have the same exact issue SO FRUSTRATING and a HORRIBLE customer experience. I think you should provide this guidance on the set-up instructions support page to get ahead of issues like this. I am going to check out the link you posted, but at this point feeling very annoyed.

Verizon_Support

https://www.verizon.com/support/transfer-your-service/

~Maria

Moderators note: Also please visit our Transfer your service page to start your transfer.