Smart family log in issues after recent update

cbelcher71

After the recent update, I'm unable to log in to Smart Family. It keeps telling me incorrect info. I reset my password and that still hasn't worked. I've done this 3x so now I'm asking for help. I have kids that I need this working for ASAP. I didn't want to update and now I'm concerned with their safety since this isn't working. Very frustrating to find help as well. Please help!

Verizon_Support

We know how important it is to have your app working correctly at all times, and we are here to help. In this case, we would recommend installing or updating the app on all the devices that have the service installed, as they all need to be on the latest version. Let us know if the problem persists.

~Freddy