Verizon Cloud Desktop App Unresponsibe

Unlimited Verizon Cloud storage was packaged with 5G home Internet, but the desktop app hasn't worked in months and web access fails almost as often. It's become a bait-and-switch offer. The desktop app won't even allow a sign-in , as the sign-in link is broken. The pop-up window to log in appears every few minutes but leads to nowhere when clicked.

Accepted answers

kwil24

The solution to this problem is crazy. You cannot sign into the Verizon Cloud desktop app on PC or Mac if you are connected to the 5g wireless home router. I connected to my wireless hotspot on my cell phone and was able to sign into the Verizon Cloud app on my laptop. I spent countless hours with Verizon level 2 tech support with no solution. They do not seem to be aware of this problem.

All comments

Verizon_Support

I know how important it is to have a place to back up your content, ajohnkim. It is indeed strange that you're having this much trouble with the desktop application. I'm not showing any known issues with the Desktop application right now. When did this behavior first start happening? What happens when you try to access Verizon Cloud via My Verizon online instead of the app?

-Joseph

Verizon_Support

Hello, this is a courtesy follow up regarding your Verizon Cloud Desktop dilemma. Our goal is to provide the support you need. Please reach out at your best convenience, so we can be sure we addressed/resolved all your concerns.

~Gilbert

ajohnkim

Issue has now seems to be resolved. Not sure if the app is an updated version, but the UI looks slightly different and it seems I have to re-do the initial backup.

Verizon_Support

Thank you for the update, I'm glad to hear you are able to access the Cloud app once again. Please let us know if you have any additional concerns, we are happy to help at any time.

-Lauren

ajohnkim

Issue has returned. Desktop app is not advancing past the sign-in pop-up window.

Verizon_Support

Thank you for the update. Do you get any sort of error when trying to log in? ~Peter

Verizon_Support

We are open and standing by. Please send us a message when you are available. -Joe

Jim013

When will this be fixed so we can use the cloud app on verizions 5G internet?

Verizon_Support

Thank you for reaching out Jim013. Please share more details about your experience with Verizon Cloud app. We want to make sure we understand all factors that may be impacting your data backup. We are sending you a private message to reply to so we can keep your account details private and secure.

-Deb

Jim013

When using the windows cloud app only works when I'm not logged into my verizon 5G home internet.

Verizon_Support

Thanks for that information, Jim013. What happens when trying to use the Cloud app while connected to your 5G Home Internet?

-Lauren

MrBeamer

To the Verizon Support Reps, it is abundantly clear what the problem is if you read through the thread. Why do you keep asking customers to describe their problems over and over again? JUST FIX IT.

ajohnkim

Following up on this issue, I was investigating the settings on my router and saw that IPv6 was disabled. This means that I was only using IPv4 through the router, while the Verizon wifi was using IPv4 and IPv6, which is why the desktop app worked on the Verizon router and not my home router. After I enabled IPv6 on my router settings, the desktop app worked properly, so it looks like the app requires IPv6 to be enabled for it to work.