I traded in 4 phones in July 2022, supposed to get an $800 trade-in value for two of them, $400 for the other two. What I got was a provisional trade in credit for $700 on two phones and $200 for two phones. After a few months they reversed all of the credits as they could not find the phones. I contacted Customer service and provided fed-ex tracking that shows they received them, they confirmed they found the phones, and would correct the account.
They provided a $200 credit on one phone and $700 on the other, and nothing on the other two. I have contacted them at least 8-10 times in the past 15 months, each time with assurances they would take care of it, and that if there were any issues they would contact me.
Well, all I can say is that was a big fat lie. Each time. No correction, although one did provide a customer loyalty credit since I've been a verizon customer for 25 years. But they still never contacted me, not once, and have not fixed the account. I think it is unlikely that I will remain a Verizon customer.
