Please Help. I accepted an offer on May 22, 2023, at a Verizon kiosk in a Costco store in Bonney Lake, WA. The offer stated that if I added a new line to my existing Verizon wireless account, I would receive a $250 Costo shop card after 90 days of service. I accepted and added the new line thru new 5G+ home internet wireless service which qualified me for the promotion. I was told that I would receive an email about the shop card. The first Router given to me was defective and wouldn't activate even though I tried many times while talking with a Verizon tech trying to help me. I returned the defective router June 2, 2023, to a Verizon store as directed and have a receipt for that return. The Verizon tech directed me to pick up another Router at a Verizon store, I did that, it worked, and I activated it and my 5G+ internet service on June 1, 2023. I've never received the $250 Costco shop card and it's been more than 90 days of 5G+ home internet service. I initiated an Online Chat with customer service through Verizon support on Sept 7, 2023. I was on the Online Chat for 1 1/2 hours with Mary (I have her chat ID) in the Wireless Team dept and I have a transcript of the online Chat. I explained everything to her, and she researched the problem and said that she tried but couldn't resolve it that day, she promised that she would escalate the problem, email Costco, continue to work on the problem and would get back to me in 7-10 days via email. I've never heard from her or anyone. I called Costo customer service on 9/25/23 and spoke to Steve in the corporate office, he said Costco doesn't send out those shop cards, Verizon does after verifying agreed on promotional terms. I'm very upset at Verizon! Please advise.
