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The add a line promotion to get free apple watch

We upgraded 3 phones on our account (2 iPhone & 1 galaxy) we were told with our upgrades we would each get a free watch if we added a line for the watch. We did this and the galaxy watch is the only one showing free on bill. We've had many heated discussions with verizon and keep getting the run around answer. .. "they're looking into it". It has been almost a month.

Comments

Verizon_Support

We will be glad to help find the status of your promotions. We sent a Private Note to further assist. ~Geo

Mslibertybelle

It’s not free from where I stand. They rope you into having service. Whether you get the watch or iPad. I asked if it was a requirement, girl said yes. They bill it as a new line then charge an activation for it as well.

eileen73

Same here ! But if I have learned anything at all from my experience is that .. no matter what or how desperate you are “Do not do any business with an approved retailer store. Do yourself a favor and go to corporate” These authorized retailers lie to get their commissions! Next thing you know “it is not free”. “ Doesn’t come free with your plan” or “They have added and changed your plan so that they can look as if they opened the new account”.

Verizon_Support

@eileen73
wrote: Same here ! But if I have learned anything at all from my experience is that ..

eileen73, we are concerned to read about your experience and we are here to assist. We will be sending you a Private Message so that we can gather some additional details and further assist.

-Andi

Mislead2024

Another new member to your Club of mislead customers regarding the free apple watch. I was told numerous times if we turned in an old working apple watch (which we did) we could get everything for free under the promotion. We asked numerous times that if we took this promotion everything was free -- no additional charges on our bill -- and we were told yes! We are now being charged a device payment for 36 months and a shared line fee (not to mention the activation fee). After speaking with a customer service representative for about a half hour, I was told if I was given false information by a retail store, I would need to go back there. So much for customer service. So here I am posting my issues in hopes that it will save another family the trouble we are going through.

Sobossy

Yes, I am still confused as to what I paid a $150 for when I upgraded my phone from at a retailer store! When I contacted Verizon they said it was for taxes. I have never paid $150 in taxes just for upgrading my phone! I had to pay the activation fee and other fees when I received my bill.

Verizon_Support

Hey there, Sobossy, we know it's important for you to know what you paid for! So we can better assist, we will be reaching out via Private Message.

-Lauren

kchamn23

I also would like an explanation. When we upgraded my daughters phone and added a line we were told the iPad and Apple watch were free. But shortly after I noticed on my bill I am being charged each month for them. I've been with verizon for over 20 years. I plan on going as high as I can to get my money I have paid for free promotional items back and no more charges.

Verizon_Support

We appreciate your years of loyal service, kchamn23. We are here to help. Where did you purchase these devices from? Do you have a copy of the promotion? What plan ae you on?-Joe

Nacctiato

Are you still running this promotion?

Verizon_Support

Thank you for your interest in our promotions. Tap on the link below to learn about our recent promotions. Let us know if you have other questions, we'll be happy to help.

https://www.verizon.com/deals/

~Maria

Wlnewsom

Same. Why am I being charged $120 for a free watch????

Verizon_Support

Thank you for reaching out about clarification for the watch promotion. When was the purchase made? Was any trade in required? Was this part of a bundle? https://www.verizon.com/support/device-deals-faqs/

-Melissa

Vsouth

We recently upgraded our plan to include new phones and watches. We were told we’d get the upgrade to Apple Watch Series 10 for free as part of the promotion. Now we are being charged a reduced monthly fee for the watch service, but also a 36 month commitment free for each watch. We had so many problems with this transaction working through one of the authorized retail outlets. Many services were added that we did not authorize such the addition of several perks for hotspots, enhanced no add premium charges for the Streaming services we wanted, and new activation fees for the watch lines when they already existed for the prior watches. After several phone calls, we were able to get most of these things corrected but very frustrating with the under handed manipulation of our services. Also the cost of the new “c” charging devices cost about 3 times more than they did direct from vendor. So don’t by these items at 5he retail store. Now for one more call regarding the watch charges. Based on others comments, it apprears those will be fruitless efforts.

Dkdoher

I just left my local Verizon store dealing with the same garbage! I went in May 28th to see if it would benefit me to pay off my phone ($152). I wasn’t looking to upgrade because I’m trying to save money. The guy told me Verizon would pay off my phone and give me $1000 toward the new 16 pro. Sounded like a good deal to me. In the process of switching things over he asked me about my watch. I told him I’m good with that. He asked me how much I still owed on it and I told him $69. He told me if I paid that off Verizon would give me a free watch. Of course I went for it. Wit when everything was done I was also going to save $20 of my bill, after signing up for auto pay. 3 weeks later I get my first bill and it’s $16 more than my original bill! I go in to talk to them and they tell me their person “made a mistake” offering me a free watch. I was in there for 3 hours watching everything and in that time they couldn’t figure out it was a “mistake”? I had to go back the next day because they couldn’t get my phone connected on that night. I went back the next day and was in there for almost 2 hours. Still didn’t realize they’d made a “mistake”. I go in today to return my old phone and now they realize it was a “mistake”.
Yet, here I am reading that you had a similar issue. I’ll be calling customer service first thing in the morning.

Verizon_Support

Good morning Dkdoher, are you still needing assistance with this? Just let us know here!

-Joe

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