Getting authentication error when trying to send email from phone

This has just started happening, not sure what has changed. Any advice would be appreciated

Accepted answers

Thanks everyone for the responses. I just wanted to add some additional information. SMTP providers may require Authenticated SMTP or ASMTP. ASMTP uses some form of authentication (username / password, IP address, etc.) to verify that a sender is authorized to send messages using that particular server. If the provider uses an IP address or IP range for authentication, the user must establish a dial-up connection to the ISP / SMTP provider. This will ensure that they are assigned a valid IP address for authentication. Otherwise, attempts to send will fail.

If the provider uses a username / password combination to authenticate senders, the combination must be valid for both the incoming and outgoing servers. Some email clients do not support ASMTP that is independent of the incoming username / password. In these cases, the user may not be able to retrieve email from one provider and send using another.

Below I have provided the settings for your Mail.com account:

Incoming Server

pop1.mail.com

port: 110

Outgoing Server

smtp1.mail.com

Furthermore, your Wi-Fi will turn off if your screen saver becomes active .

To keep Wi-Fi from turning off when the screensaver becomes active:

Menu > Settings > Wireless & networks > Wi-Fi settings > Menu > Advanced > Wi-Fi sleep policy, select Never.

Thank you, LatachaM_VZW

All comments

Fwow13

The starting advice would be to do a battery pull and/or removing your email account and reentering it.

shennings

No Luck, pulled battery and deleted - re added the account...

Fwow13

Is it a specific email message or anything you try to send? Are you still able to use your email on a computer? (could be a server issue)

shennings

Nothing spacific, it's anything I try to send. Computer email - No problems

LoydroidX

shennings wrote:
This has just started happening, not sure what has changed. Any advice would be appreciated

Could it be the settings, port, etc? Do you think contacting your email service provider might help?

Wildman

Sounds like you ISP probally updated its security settings on its server, try removing the problem account and set it back up and see if it corrects the issues, some servers requires being reauthorized after a ISp system update. If that doesnt resolve issue contact ISP and verify setting with them to see if they changed the outgoing access port.

shennings

ISP says that the outgoing server requires authenication. - I dont see that option on the phone...

Wildman

1. Open <y Settings

2. Click Account Name

3. Select Outgoing Server

4. Select Use Secure Connection