Does anyone know where to get information on the free Apple TV 4K when you sign up. I just got new service with the promo for the Apple TV 4K and now that I’m all set up and active I can’t find any info on when I’ll receive it. Thanks!
Hello, being on top of your service is crucial, especially if you are having promotional issues. Verizon is here to help.
We sent you a Private Note, please review at your earliest convenience.
~Gilbert
Ditto! I signed up with a new Verizon account on November 3 with a iPhone 15 plus max and another line with a brand new iPad. I was told I had to wait 30 days before the offer would be able to be activated on my Verizon profile, a couple weeks ago (40 days POST open new acct) I called y’all’s Cust service team and spent well over an hour on the phone with a super nice guy , but he had no idea what he was doing he tried so hard to figure it out but couldn’t. I am now coming up on the 60day EXPIRATION WINDOW of getting my free Apple TV 4K and I havnt even been sent 1 email stating “my offer is ready” the best answer your rep could give me was “maybe Verizon is really backed up with everyone getting all these free Apple TV 4Ks, maybe wait till after Christmas Eve” lol. I mean… poor guy, he really tried but he was clueless.. so I figured I would post this to the Verizon gods and hope someone, with a clue, can let me know what to do next. Thanks! brittany
Hello, we're sorry to learn you're having issues with our promotion. We will be sending you a private message to further assist.
~Ivone
Same issue. I was told I would get an email about how to redeem the offer and receive the Apple TV box, but nada. I can’t even get a CS Rep to find the promotion.
I get SO annoyed when trying to call *611, and it’s always closed when you need help, but open when they want my money.
if the 60 day window expires, I’m going to be REALLY ticked off.
Updating my earlier post. Rep was FINALLY able to find the expired promotion, ordered the Apple atavistic, and I even got a confirmation.
Things shouldn’t be this hard.
DJennette, I'm sorry to hear you have had so much trouble trying to redeem this offer. Have you checked your spam folder? If you log into your account do you see a tile to redeem the offer?
-Melissa
Same issue. I got a new iPhone pro max for myself and a new pro for my son. I was told to wait and they should send something. I have seen no emails.
Thank you for reaching out in regard to the Apple TV promotion, SEP68. To clarify, was at least one of these purchases a new line of service? https://www.verizon.com/support/apple-tv-offer-faqs/
Tell me… was there like a secret phrase u needed to say to get the ball rolling? It’s as if I am speaking a foreign language every time I contact CS for assistance they are clueless
Do u know how the rep was able to find the offer and get you squared away? Am still having issues and it’s been over two months since I opened my new account
Hello Bsommer, we're sorry to learn you're having issues with our promotion. What happens when you try to get the promotion? Please elaborate further on your situation.
I have also had this same problem, I followed the instructions but I do not see the redemption tile under make the most of my plan.
Hey there, Morgan1723, we want to make sure you are able to redeem your offer. So we can best assist, we will be reaching out via Private Message.
-Lauren
I have the same issue. I activated 4 new lines on Nov 16. I accepted the Apple One offer on one of the lines - I already have Apple services and I only need 1 Apple TV so I did not activate the other 3. I have not received a code form the free Apple TV 4K yet. Can you help?
tfbrice we definatedly want to make sure that you are able to take advantage of any eligible offer. Can you try the following steps, if you haven't already, and let us know if this is successful in allowing you to redeem the offer?
To redeem the offer:
Sign in to your My Verizon mobile account.Scroll down to Make the most of your plans and select the offer redemption tile.Review and agree to the Terms & Conditions, then select Claim offer.Follow the steps to redeem your offer.
-Andi
DJeannette - is there any chance you’d be will to provide some more info about how you got Verizon to honor the promotion? Did you talk to a regular rep by phone or chat or did you talk to someone in escalation or did posting on this forum do the trick? I have waited 30 days after activation, , reached out via chat and phone, they’ve allegedly escalated twice, the tile is not showing up in my account and the folks I talk to keep telling me the same thing…we have to escalate it. I wait the required number of days and nothing. Thanks in advance!
We want to make sure you get your promotion, and we don't want you to feel like this will remain an issue. We're sending you a Private Message so we can better help you.
~Jesse
I still haven’t received mine and it’s been 6 months even though customer service placed the order and calls back to them haven’t been helpful. I just want what Verizon promised. Why is it so difficult to receive a promo that you advertised?
Just like everyone else, I started a new line a year ago and still have not received a device or information on how to use this promotion. Version has increased my bill by 30% over the year and still not provided this promotional offer.
Hello, TravisG91, we know it's important for you to receive your offer. So we can take a closer look, we will be reaching out via Private Message.
