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Trade in phone

I sent my iPhone 13 back to UPS and UPS tracking shows that it was delivered to them, and then today I got a notice from Verizon saying that they never received the phone.

I see that this has happened to quite a few other people. Currently I can't even seem to get a Verizon support rep on the phone... I'm lost in their automated system. Does anyone have any suggestions? Today I tried to file a claim with UPS but they told me that, since Verizon created the shipping label, only Verizon can file the claim. ARGH. Someone from Verizon... please help me... I can't get past your automated help system, this is extremely frustrating.

Comments

Verizon_Support

We're sorry to read about the issue with your trade in and we're here to help. We'll be sending a private note.~Peter

stopia

Thank you for responding so quickly. You have all of my information, I'm looking forward to your phone call or email.

stopia

Peter, I was told by UPS that only Verizon can open a claim for this since Verizon created the shipping label. Please contact me asap, thank you.

stopia

Any update on this yet?

Verizon_Support

Your time is valuable and we are here to help. We sent a Private Note to further assist you. ~Geo

stopia

I have seen no resolution to this issue yet. I sent you my trade-in phone and have proof from UPS that you received it and yet you are charging me for it. PLEASE HELP.

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