I opened a new account with Verizon around 2 months ago and at that time my drivers license was going to expire in few days after I opened my account, Yesterday I tried to add a new line to my account (BYOD) and the application was put on hold and they asked me to call a number to release the block. I called the number, they asked me to provide an ID and I provided my new drivers license which is valid till 2026. They still didn’t proceed with new line and worse, they suspended my whole account and terminated my 2 lines. I don’t have any outstanding balance and they sent me an email that my account is being suspended due to fraud suspicion and they gave me a number to call. I called that number, verified my identity by sending new DL, and answering all the questions they asked like my SSN, home address. Account pin etc, But they still refused to reactive my account as they think I’m not who I am claiming to me, so i visited their corporate store with my DL, SSN, Passport and everything and the store associates tried everything to convince fraud department that they see all the required documents but Verizon simply won’t reactive my numbers and they won’t tell me why. They won’t even talk to me nor would they talk to corporate store associates . I was with ATT for 11 years and never faced this issue and I hardly had to even go to store as everything was seamless, now Verizon disconnected my numbers and don’t even tell me whet my next steps are.
go to store
