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upgrade terms

Dashiell1950@

I've been told differently about upgrading my phones by different Agents. With the Samsung S23 Ultra , trade in 2 S21+ I get $800 per phone. I'm told by different I can upgrade in 24 months. Other Agents say no 36 months. The ones saying 24 months say as long as at 50% paid I can upgrade. Nothing was said about I'd lose my credits. The 36 months Agents say I'd lose my credits. Who can I contact for clarification?

Comments

Verizon_Support

Hello, thomasr1950, we want to help make sure your upgrade questions are answered. So we can best assist, we will be reaching out via Private Note.

-Lauren

Dashiell1950@

I can't see on Verizon Community how to post a question. My Photos are not uploading automatically. I have to manually upload them.

Tom

Verizon_Support

We're sorry to read that you're having issues with your backup, we'll be glad to help out. What app are you using? Do you have enough storage to upload your pictures?

~Freddy

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