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My iPhone keeps going into SOS

I am beyond frustrated. My iPhone 13 keeps going into SOS mode for long periods of time. I cannot even log on to my Verizon account to complain because the site wants to verify my identity with a text or call, however I can't receive either? What am I to do?

Caroline

Comments

Verizon_Support

I know how disruptive it would be for me if my phone was going into SOS mode like that as well, CRod63. We are here to help get this resolved so that you can stay connected. Please be on the lookout for a private note from us so we can help.

-Joseph

Bri4519

This is ridiculous. Can’t use my phone even on wifi to make calls or send messages. Only messages I can send or receive is from people with iPhone when I’m on wifi. I also have a watch with both wifi and cellular. But I have them paired to use the same number. So the “stand alone” watch won’t even work for calls on it own. What is happening and how can this be fixed? Can’t login to My Verizon account which is absolutely unacceptable. They keep wanting to send a code that I can’t receive!

Verizon_Support

We are here to help as soon as possible. I'll be sending you a Private Message, please reply to it, so we can further assist you.

~Maria

bigtexn77

Having the same problem here. iPhone 15 Pro 17.5.1

Jkrum

My wife’s phone has had the same problem multiple times. She had an iPhone XR and just upgraded to an iPhone 15 and now it’s doing the same thing.

Lough12

I, too, have an iPhone 15 and am in SOS mode. I have tried all things possible.

Verizon_Support

@Jkrum
wrote: My wife’s phone has had the same problem multiple times. She had an iPhone XR and just upgraded to an iPhone 15 and now it’s doing the same thing.

Jkrum, I'm sorry that you're seeing SOS pop up on your devices. The SOS icon is the iPhone's new version of conveying 'no service.' So, to gather some more details, where most often is the SOS icon appearing? When you're trying to use your phones indoors or when your out and about? That will help give us some ideas on the possible cause, and the solutions to address the issue.

-John

Lkoplin22

Also experiencing the SOS issue on my phone and also on my wife’s phone. SOS appears in the right hand corner were the signal strength would normally be.

Verizon_Support

I'm sorry you are having Sos issues Lkoplin22. When did this start? What zip code are you in?-Joe

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