Hello, I have a Samsung S23 Ultra that I bought new a couple weeks back. I took it to a Verizon store where they put my old SIM card (S10e) into my new phone. We thought everything was working at the time, and addmittedly it took me awhile to notice the issue as most of my texts and calls take place on my work phone and not on my personal line (this one). While I was at this store I switched to pre-paid as well to save $30 or so for unlimited, and the account is all paid up and on autopay.
So as the title says, my Data works fine, I get 4G and 5G with no issue which is another reason this went on for probably 2 weeks unnoticed. I now know I can't send or recieve texts, make or recieve calls. When I call I get the Verizon announcment 19. I took my phone to a Verizon store, as when I had the same issue on my old phone a year ago, it was as simple as getting a new SIM card. This was not the case this time, me and an associate spent an hour with tech support (tier 1) trying to figure this out. A new SIM card was tried, no luck. ESIM was tried, no luck. Went through the phone settings, account settings together, nothing. I read earlier someone with a similar issue had tech support change their number then change it back to the original an that fixed it, haven't tried that yet, but might be something worth looking into?
Any ideas or tricks would be much appreciated as I'm a bit lost as to where to go from here.
