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Can’t redeem offer

I’m trying to redeem the Amazon gift card for the Home Internet deal that I signed up for. These are the steps it tells me in order to redeem it.

Sign in to your My Verizon account.
Find the “Exclusive Home offers” tile under "Make the most of your plans" and click it to get started.
Choose your desired offer and follow the prompts to redeem.
Enjoy your offer.

However, when I got the the “Exclusive Home offers” there is no redemption for the gift card.

Comments

AlxJGmz

I'm in the same boat. I've chatted back and forth with people and still they can't resolve this issue for me. This has been 2 weeks already of just trying to redeem something.

Verizon_Support

VegasCharmer We're here to help redeem your offer. We'll be sending a private message. ~Peter

Ml041582

I was able to follow the link to redeem the amazon gift card but I have yet to receive an email with the gift card. Also I never recieved an email to claim the $100 verizon gift card that was part of the promo. Please help

Verizon_Support

Hello, MI041582. Having access to your promotions is a must and help is here. Just want to make sure you also checked your spam folder as sometimes our emails will go there instead of your inbox. Please let us know.

-Natasha

Ml041582

Hi Natasha,

they are not in spam. The previous rep I spoke to said they were pending and the holiday rush was causing the delay well I still don’t have the $200 Amazon gift card or the $100 verizon gift card.

Aparks001

Same here… Why is this happening..? I was offered a $200 amazon card and $400 for samsung products. I feel like I was lied to by the customer service rep.

Verizon_Support

We want to make sure you get the promotions you qualify for. I am sending you a private message so we discuss more.

-Jazzy

jmk1991

I can't find the "make the most of your plan" tab - I also feel misled.

sevendust719

Same thing is happening to me. I’m supposed to get a $200 Verizon gift card, Nintendo switch, and JBL boombox. Tabs to receive the offer are gone now. Definitely some shady sht

Verizon_Support

Hello, sevendust719, sorry to hear you're running into an issue when trying to redeem your offer! So we can better assist, we will be reaching out via Private Message.

-Lauren

Verizon_Support

Did you check if you received an email to redeem it?

-Luis

sevendust719

I’m seriously still waiting on this.
after many attempts with many agents I’ve still not seen $200 in Verizon gift cards that was promised to me when signing up online for home internet. I’ve chatted with 3 different agents. I’ve done everything they’ve asked, and still nothing.
real * cool guys!

I’m not joking !!!

Verizon_Support

We are here to help! Check your inbox or a private message so that we can gather more information about your gift cards.

-Joe

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