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$50 Amazon Gift Card

I "recieved" a $50 Amazon Gift Card for getting Verizon installed for my home wifi. When I go to redeem the offer, the tile cannot be clicked. I have tried all of the things. Log in and out, delete and re-install the app, etc. Does anyone have a way to get this done?

The door-to-door rep that signed us up promised a bill reduction for our students being in Public School, but discovered that was only for students recieving free and reduced lunch. He also promised the Amazon gift card, but it does not seem to be redeemable.

Feeling frustrated and annoyed.

Comments

Good7

I’m having trouble claiming my gift card also. Why is response in “private message “. Send an email so I can redeem. This is crazy

Skrause2

Agreed.

I am just hoping this works so that I don't have to sit on hold for a long time and probably call multiple times to find the one representative that can actually help.

Verizon_Support

Thank you for taking the time to reach out to share your experience with the Gift Card. We can definately work together to resolve the redemption. lease reply to the following PrivateMessage to get started. We will want to review your account details to identify the next steps.

-Deb

Verizon_Support

In order to access your account, we would need to go to Private Message. Keeping your accoutn and information private is our top-priority. We will be glad to assist. ~Geo

Verizon_Support

Good7, we want to check in with you to see if you are still in need of assistance. Please let us know as we are here standing by.

-Natasha

wxstation

Attempted several times to redeem this and the response from Amazon is:

The gift card is not redeemable in this region.

Unfortunately, this gift card is not eligible for Amazon.com. To use the balance, please redeem your gift card at www.amazon.com/gc/redeem.

That added information from Amazon produces no results either.

The comment in part "this region" I believe is the key to why Amazon refuses to acknowledge/redeem it.

Verizon_Support

We are sorry to read that you are running into issues with using your gift card wxstation. To make sure we understand, you were able to complete the redemption process, but Amazon is not allowing you redeem the balance? When you contacted Amazon, were they able to share any additional information regarding what "this region" means?

-Andi

wxstation

When attempting to contact Amazon regarding this matter, a link was provided and we ended up starting over with the process of trying to redeem that card, but received the same response. I do have an Amazon account, but that did not seem to make any difference. I will be glad to furnish the Gift Card # in private email if needed.

Verizon_Support

Thank you for the offer, we would not be able to check any details of the Gift Card other than confirming if/when it was sent to a customer. We would recommend contacting Amazon to see if they can share what that error means. We could possibly attempt to re-issue a gift card, but it sounds like the issue is with being able to use the gift card itself on your account and a new gift card may carry the same result.

-Andi

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