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Amazon Gift Card ($200) Promotion

I really need some assistance regarding this $200 Amazon Gift card promotion because after multiple phone calls to customer service and hours of wasted time I am going to make one last attempt to get this situation rectified by posting in this forum.

I signed up on Nov. 13 for home service and chose the $200 amazon card option instead of the echo that was also offered in the promotion I signed up for online. I was supposed to receive the card within 2 days after service installation like other members have stated. That time came and went and a few weeks later I contacted CS were I was sent over to someone in gift card department who told me that they would be putting in an escalation and that I would receive an email with the card in 10-15 business days. (Important to note is that I was told by both representatives that the saw the promotion in my sign-up but that it was not showing up on my account)

After reading some of these forums that a fix for this known issue was coming soon I had been waiting patiently...until yesterday I received an email that I had been sent a $200 VERIZON gift card NOT the amazon card I signed up for. I called in to CS today to see what was going on and eventually got to a manager who told me that I was given the Verizon gift card as a customer service to keep me happy and that I must have clicked on the echo show option by accident. I explained that I knew that I had signed up for the Amazon gift card option and he kept telling me that I could check my original sign-up email to see if that was the case because he did not see it there (despite other CS reps saying that they had during my previous call). He said that there was nothing that he could do for me and no other management that I could speak to regarding the issue and basically that I should be with the Verizon gift card. I took his name down so that if I found my signup info I could try to reach out to him directly to move the situation forward.

I then went and found screenshots of my original sign-up complete with my reference number SHOWING that I had in fact chosen the $200 Amazon gift card.

I called back in to CS and was able to get back on the phone with the same CS manager. I explained to him that I have actual proof of the promo that I signed up for and asked for an email that I could send send it over to so that this ridiculous situation could finally be resolved. He said that there is no email AT ALL that he could give me to send my info to, and again that I should be happy with the Verizon gift card that I was given (which now he was stating was in fact not just to keep me a happy customer BUT was actually in place of giving me the Amazon card). That is exactly the DEFINITION of a *****.

All I am looking for is to get the Amazon gift card I was originally promised......it would be very much appreciated if someone could reach out to help.

Comments

hokie222

UPDATE:

I decided to check my account today to see if i had received any personal messages to help resolve this issue. Nothing yet!

Also, on my account and under my "Home Offers" tab, I now no longer have the tile for the Amazon Echo Show that I (very very curiously) had a tile for up until yesterday.... not sure what is going on now. Maybe someone is working in the background to switch it out for the Amazon gift card that I was supposed to receive? (Odd that the manager I spoke to told me that I would be able to keep both the Verizon gift card that they had issued AND redeem the Echo Show)

Truly, claiming both the Verizon card that was supposedly issued as an appeasement and the Echo Show like I was told I could do by the manager I spoke with (twice) would be worth more than the $200 Amazon gift card that I signed up for.... but this is a fight about principal not $$$ for me. Just provide me with the Amazon card that I signed up for in my service contract and I will be on my merry way.

I am just happy that I have been recording every interaction I have had with their representatives since the beginning because I have learned from previous poor customer service experiences that sometimes you need to have evidence to force action to be taken.

vzw_customer_support

hokie222, thank you for reaching out to us regarding this issue with the gift card and my apologies to her of all the issues you have experienced. Our goal is to help as I have sent you a Private Message to proceed.

-Natasha

hokie222

UPDATE:

Sent multiple private messages back and forth with multiple representatives, only to be told that they can only access accounts for Verizon mobile customers and redirected to yet ANOTHER customer support area. This issue has been clearly tagged and labeled and Home Internet issue so I am not sure why I was not told this from the beginning. I will contact the next layer of "customer support" and continue to provide updates to this forum as I receive communication.

msmalana

When I go to select the gift card it doesn't take me past the initial page when I hit submit. Can anyone assist me?

vzw_customer_support

Hello, msmalana. Help is here. Just want to ensure we are on the same page regarding the redemption process. Did you go through the steps via your My Verizon account?

Sign in, navigate to the account page, click on 'Get your choice on us: Amazon Echo Show 10 or $200 Amazon.com Gift Card, Click the redemption tile.

Please let us know.

-Natasha

vzw_customer_support

Hello, this is a courtesy follow up regarding your Amazon Gift Card dilemma. Our goal is to provide the support you need. Please reach out at your earliest convenience, so we can be sure we addressed/resolved all your concerns.

~Gilbert

msmalana

Yes but when I hit submit it doesn't do anything.

msmalana

Still unable to submit.

hokie222

UPDATE: I was finally able to get in touch with a level of customer service that addressed my issue of actually adding the $200 Amazon gift card to my Verizon account. I soon logged in and and entered the information required to claim the gift card offer and still have not received my gift card information in my email....that was back on Jan. 12 so much longer than the supposed 24-48 hours that are disclosed when you register. What is going on with what should be an automated email? Someone please reach out and finally get this fixed for me once and for all since it has now been MONTHS of back and forth to get this gift card.

vzw_customer_support

hokie222, We definately want to get to the bottom of why you have still not received anything after completing the redemption process. Can you check your inbox and Spam/Junk folders for the following? If you are unable to locate anything from the following sender, please let us know.

Email Subject: Your Gift Card has Arrived
Email Sender: YourWirelessRebate@YourWirelessRebateCenter.com

-Andi

hokie222

Hi Andi,

I have double checked and the email is not in my Inbox or Spam / Junk folders.

vzw_customer_support

hokie222, thank you for checking and we want to investigate further on the status of your gift card. We will be sending you a Private Message so that we can review your account details more closely.

-Andi

hokie222

UPDATE: Received a PM from the representative that commented. Connected with them through a one-on-one chat link and after only two questions they never again responded to me. If there is any representative actually willing to assist please reach out.

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