Hello
My kid says she didn't use a certain messaging app, but it's listed on my phone as she did.. I looked all through her phone and it shows no proof it was installed or used. Could Smart Family be reporting in error?
Thanks stressed out mom!
PheeCorley, let me help relieve some of that stress or at least help answer your question, which I apologize if it leads to more stress. I double-checked to see if there were any issues with the Smart Family app at the moment, or in the recent past. I didn't find anything indicating any recent issues active or otherwise with viewing a phone's web or app activity. If there's an issue it's ID'd pretty quick usually, and we get updated. Reviewing various spots where we track such stuff, not finding anything indicating an issue. Based on that I'd say Smart Family has been reporting accurately.
-John
I wonder about the accuracy also. I have seen, What's App, Instagram, Telegram, TicTok show up on the child's phone. To try and verify the inaccuracy I have the phone in my possession, and it still shows these apps being used when they are not. These apps are not even installed on the phone. Is it possible for this app to mistake one app for a different one? I have also seen this before when the app says the child was using Snap Chat when it was actually Google message. These issues cause a lot of serious conflict and need to be addressed.
Simple answer to your question.
YES
I have seen this myself with multiple apps and web site visits. I have been trying to sort through these issues myself.
I am going to start a new conversation on Smart Family Inaccuracy.
We know how important it is to make sure you have accurate information being reported, and if you are having issues, we can help out. If you still need assistance, let us know, and we'll be happy to assist.
~Freddy
please help figure this out.
I also start a simular discussion.
"Smart Family Inaccuracy"
