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Who do I get in touch with for DNS issues?

We have a few company websites and have had customers telling us they cannot get to them on their phones.

I have done some testing and troubleshooting and am certain this is a Verizon DNS issue.

These DNS servers are the ones I know about 135.sub-198-224-151.myvzw.com & 135.sub-198-224-150.myvzw.com. They will not resolve our company sites. Anything else other than our company sites that I could think of otherwise will resolve. This is what I get *** Request to 135.sub-198-224-150.myvzw.com timed-out

When using other DNS servers to test queries like google, opendns etc there is no issue.

Comments

Verizon_Support

Hello, being on top of your company's data issues is crucial, especially if it's affecting the business sites. We want to guide you in the right direction.

Please contact our Business Group by dialing 800-922-0204 (Monday - Friday 8:00 AM - 8:00 PM Eastern Time). They will provide the support you need.

~Gilbert

schasj

You agree that the issue is "crucial" yet there is no support 24/7??? I do not think that word means what you think it means.

Verizon_Support

schasj, we are here to support you! Can we get a few more details with the Verizon issue you have encountered? We can work together from there.

-Deb

Verizon_Support

schasj, we are still here to assist you when you are ready.

-Jaquetta

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