Cannot return phone case electronically

dabrewski

I am beyond irritated that I ordered a phone and case for my daughter for Christmas and am now told that I have to go to the store to return the case that she does not like. Customer service reports they have no way of creating a return label solely for the case, and that i have to visit the store to return it.

Seriously, Verizon? In 2024, you cannot print me out a return label to ship an accessory back? Fix your application!

Verizon_Support

Hello, dabrewski, we can double-check to see if we're able to order a return label. So we can best assist, we will be reaching out via Private Message.

-Lauren