Assurion onsurance problems

FL13

Why am I being charged for ins coverage when I can’t get my claim filed. I have to solve puzzles, I have to go to live chat which is really AI talking to me.

I am getting an upsale for $25 per month instead of getting help with my damage claim.

They finally give me the link to the puzzles again. They don’t work either. What happened to Verizon customer service? I may have to go to my store to get help.

Verizon_Support

Insurance is a great option to have on your account when accidents happen and you need to fix or replace your phone, and we don't want you to feel like you're being lead through a maze. We have a link you can use to get your claim started here: https://www.asurion.com/claims/verizon/ Please give it a try, and let us know where you're having issues. You can also call them directly at 888-881-2622.

~Jesse