I recently received a letter from Verizon customer care team through FedEx, so you know it must’ve been important for me to receive it. Basically, the letter says that from December 2022 through November 2023 I have called 61 times. According to them, I can use other resources, such as my Verizon app, or verizon.com/myverizon to resolve my billing issues or service issues. Basically because of the frequent calls I’m taking resources away from other valued customers. And I’m also in violation of the customer terms and conditions, which can result in further action of to including termination of service. I’m not sure if this is happened to you I have called Verizon because obviously I need help with something. I don’t use My Verizon app because chatting is the same as talking to people it disconnects you and then you have to start all over again and it’s just frustrating. if it wasn’t because I just got a new phone, I probably would be looking elsewhere. from here on out I’m going to try to “figure” it out on my own.
