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Account ownership problem

I am the account owner as I have paid for the lines and opened up a new account with Verizon in December. When I log into my verizon it will not let me login as the account owner and only as an account member. So now I can't change my plans if I want to or make purchases and I can't view any of my receipts. I can't access anything except the bill and its very frustrating because I am paying all of this money and I can't even access my information. I haven't been able to get any help through customer service. I am just very confused because I haven't had this problem with other phone companies and would just like this problem resolved.

Comments

Verizon_Support

We're sorry to hear that you're having problems accessing the account. Do you know if anyone else on the account signed up their line as the account owner?

~Jesse

No it's just me I opened the account at the store and I am paying for two lines (one for me and one for my little sister and she hasn't done anything on the account).

Verizon_Support

We appreciate the additional details. To better assist you, we will be sending you a private message.

~Freddy

I am having this same exact problem.

Verizon_Support

@jadenfrank
wrote: I am having this same exact problem.

jadenfrank, that registering of who is the Account Owner online is something we can help with. I'm going to send a Private Message so we can work on that together.

-John

Exact same problem. When I log in it even has (Account Owner) after my name, but anything I try and do says I need the account owner to grant me permission. I'm the only person on my account, I opened it, and have had it for almost a year, I get all the emails, and pay all the bills.

Verizon_Support

namtsae66, we're sorry to read about the issues you're running into on your My Verizon account. We'd love to take a closer look at your registration, and find out what's going on. To best assist, we'll be sending a Private Message.

~Izzy

I’ve been having the same issue. I’m the only one on the account but can’t use my perks.

Verizon_Support

We're here to help with your perks. Were you able to access your My Verizon account previously? What happens when you try to set up perks? ~Peter

Same here... no longer the owner and the change was not made by me. Ridiculous!

Verizon_Support

We can help you with your concern regarding your My Verizon account. We'll be sending a private message. ~Peter

We have exactly the same issue and we have been waiting a week to get this fixed but nothing changed unfortunately. This is extremely frustrating experience; especially seeing how many people have the same issue

Verizon_Support

Being able to manage your account is always important. To better assist you, we will send you a private message.

~Freddy

I am having the same problem

Verizon_Support

We would love to help Ryan. When did you start service with us?Are you the account owner? Has another line registered as the owner? -Joe

I am having the same problem. The online login for our account is only an account manager and there is no account owner (it appears the account is orphaned after we cancelled another line on it years ago). Can someone please assist?

Verizon_Support

Hello! Being on top of your account is crucial, especially if you are managing you My Verizon account.

We sent you a Private Message. Please review at your earliest convenience.

~Gilbert

I am having this exact same issue and it's extremely frustrating. It's been an issue for a very long time and customer support has failed to help correct the issue in the past.

Having similar issue…I never set an account pin up, Verizon has reset the pin multiple times but it constantly tells me that my zip and pin don’t match records….so very very frustrating

Verizon_Support

We're sorry to read about the issue with your account. Did you register your account when you first set up your My Verizon access? ~Peter

Verizon_Support

We absolutely want you to have full control over your account Cnj1987. I am going to send over a private note, so we can take a look at your log in together and see what's going on.

-Meg

I’ve been having this problem, but every time I mention it no one can seem to help me.

Verizon_Support

We are sorry to read that your online account is not set up properly. We can get this fixed for you, no problem. Please send us a PM when you are available.

-Bryan

I transferred my old phone from my mom’s account to mine and that day I paid that phone off and got two new phones with 2 new lines. In total I had 3 lines. However. The phone i wanted to get rid of was the “account owner” phone. That phone was deactivated. When customer service told me to create an account as the new account owner it didn’t do that, it just created a normal account. It doesn’t give me the same access as the account owner and it doesn’t show me my partners phone that I paid for either. I have no idea what my monthly bill is. So I need help. All I need is for someone to put my new phone as the account manager and that’s it.

Verizon_Support

We want you to get the correct access to your online account, please meet us in our private channel.

~Pam

Same issue for me. Very frustrating.

Verizon_Support

We are here ready to assist should you still need help. If preferred there are other support channels that we have as well based on what best fits your needs. We look forward assisting you with your online account.

https://www.verizon.com/support/contact-us/#mobile

-Toni

I’m having this problem, went through costumer service and she just signed in my finances account and ran me in circles trying to get me to buy stuff, so mad

Also having same problem

I'm having the same problem. Been paying for 2 lines, had 1st line as account owner. I transferred account owner to the 2nd line now and can't login as account owner on said line. Can only log in through 1st line, but can't change services. Please help

I got the same issue

Verizon_Support

Thanks for letting us know. To fix the issue, we need to reregister the account so the account owner can choose his phone number as the account owner. I will send you a Private Note to get started.

Yep, same EXACT problem. Except any time I try to login with my original login I set up it says it's the wrong password, and gives me a number I don't recognize for resetting it. NOT happy....

Verizon_Support

Hello joshuasclark79, we want to make sure that you are able to log in to your account at any time to manage your account. Please look out for a private message.

-Luis

I am having this exact problem as well. My brother & I opened an account together & now he’s on another plan & discontinued his plan. Now I’m the only one on my account & I can’t access any info. I’ve been a paying customer for 4 years. Never could figure out how to fix this

Im having this issue as well.

Im having the same problem. Only one on the account.

Verizon_Support

We want to make sure you have the access you need. We are sending you a private message.

-Rosie

Having the same problem im the only one on my account

Verizon_Support

We want to make sure you're able to fully access your account, please be on the lookout for a Private Note from us offering support.

-Christy

Verizon_Support

Thank you for letting us know. When you registered your account was it through your email or your phone number? Has anyone else ever been on the acocunt?

-Melissa

I am having the same issue, please help.

Verizon_Support

Lashb1 -We would need to unregister you from the app and register you .Once register you can set yourself as the owner. Let me send you a private message.

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