Typically I rave about my experience and service with Verizon but lately I am disgusted. It isn’t enough that I pay a ridiculous amount for service every month but being charged a $20 fee per line for reconnection (even when your phone wasn’t disconnected) is outrageous. You don’t even have to be more than 5 minutes late and you will be charged. If you set up a payment, guess what, you’ll be charged. There is no other company I can think of that charges this kind of late fee. If you are like me and everyone in the family has a phone this can be more than the bill. I understand, I am at fault for missing the payment but let’s face it, things happen and I have made good on every payment plan so it’s just getting really frustrating and how does it make sense when someone is obviously struggling with a bill that you are going to now make it even harder to get current. It’s sickening.
