Hello Verizon,
I'd like to share one of awful customer service experience at one of my local store here in Malden, MA. I was referred by a friend to check out some promotional deal at Verizon and see if I want to switch over from At&T. I told the sale rep up front that what I am paying per month with my current provider and he estimated for me with a monthly payment of ~$10 less than what I pay. Then he said that as a requirement of the promotional deal, I have to sign up for my new iphone15's (because they don't have any Iphone13 or 14) and an Iwatch. although, I am interested in the new iphones, but not the Iwatch and find no use to it. But he forced me to get it anyway. when I had trouble linking to iwatch with one of the phone, I called up Verizon customer service and I found out that I didn't need to get the watch. I came back to the store and they told me I can remove it from my account and return it, but now I have to pay for the restocking fee. I am ok with paying for the fee, but I feel that's unfair to me since he forced me to take it initially saying that's the requirement. On top of that, now my bill is $30 more than what I used to pay at At&T - which is very disappointing since my initial goal was to switch to get a lesser monthly bill. They also told me that they will fill out some promotional forms to get me some activation fee money back and I am not sure if that's true or not. Basically, overall this is a disaster as I wish I would not stop in to this local verizon store at all since my account at At&T was fine. But now, I am stuck with another 3 years of high price and disappointment.
Let me know if you have any advices or resolution for me!
thx
Kenny
