nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Child Item

Site Totals

3538 Users Online 5852214 Members 365877 Discussions 61944 Solutions

Problems porting number from Xfinity

AuntieW

I am trying to port my number from Xfinity to Verizon. I started this process Monday at 11 AM. It is now Wednesday 1 PM. When I check to see if my number has been approved for transfer, it says it has. All I have to do is put in my Sim card and it will work or something to that effect. I don’t have a Sim card. I have an eSIM. I was told at my local Verizon store that it may take up to 72 hours for my phone number to be switched to Verizon. How do I know when it has been switched. Getting just a little concerned about this whole process.

Comments

SynthpopAddict

Someone else recently posted they had a problem getting Xfinity to release their number until they got a new transfer PIN, which required them to go to an Xfinity store and get the PIN in person, because Xfinity was trying to send the PIN to their non-ported, not working number at the time. Otherwise, if the port went through, your phone should show Verizon as the carrier and you are able to call, text, and use the internet (if you go to your network settings it will say Verizon is the provider and the internet service is going through Verizon Internet). If the port wasn't successful, something or another won't be working, usually it's the calls and texts which don't work.

P.S. - Is your phone unlocked? Every carrier has their own unlocking policy, but if your phone is locked to Xfinity's network for whatever reason, you'll have to contact them to unlock your phone before it will work elsewhere.

AuntieW

My phone is unlocked. The message I get is that it is approved. But still won’t switch carriers. To add an eSIM it is saying I need a QR code which I don’t have. Do I need to add the eSIM or delete the Xfinity or should power cycling my phone do it?

SynthpopAddict

You'll have to contact Xfinity to see why the number hasn't been released, because simply saying that the number is "approved" doesn't mean they've let it go. As for installing a new eSIM, that would be on Verizon.

Verizon_Support

How frustrating this can be AuntieW. We want you to have a smooth transition so let's figure out together where the handup is. Please reply to the private message being sent so we can chat about account details in private to protect the security of your account.

-Deb

SynthpopAddict

Hopefully AuntieW got her number ported, but here's the Verizon Porting Department number I found in another thread:

Port Team at 888-844-7095

Brickwall524

I’m having the same problem with 2 phones we are bringing from Xfinity Mobile. My husband and I have now spent around 8 hours between chats, phone calls and in-stores visits to try and get our iPhone 13s switched over. We’ve done the whole PIN number thing, talking to the Port Center, etc. At this point Xfinity says it’s Verizon and Verizon says it’s Xfinity and we don’t know what to do anymore. We got physical SIM cards at the store because the eSIM didn’t seem to work. Verizon told my husband that Xfinity needs to “unlock” the software on the phone so that the phone can be activated with Verizon but when I talk to xfinity they say they’ve done everything and the numbers have been released. This has been going on for 2 weeks now and we are at our wits end. No service on either phone and my husband needs his for his business. He was told the only other way to do it would be to backup the phone and reset to factory settings which he did and it still won’t work. Does anyone have any ideas?

SynthpopAddict

@Brickwall524
wrote:
Verizon told my husband that Xfinity needs to “unlock” the software on the phone so that the phone can be activated with Verizon but when I talk to xfinity they say they’ve done everything and the numbers have been released. [...] He was told the only other way to do it would be to backup the phone and reset to factory settings which he did and it still won’t work. Does anyone have any ideas?

Oh man. If you factory reset your phone and it was originally an Xfinity carrier phone, might have caused it to re-lock itself. My phone got a separate thing installed in order to unlock it from the previous carrier I used, and factory resetting would erase it, causing it to lock again. If you go into the settings, there should be something in there saying if the phone is unlocked or not. If it is locked, then you'll have to contact Xfinity again to get it unlocked. Then you'd have to get another transfer PIN so the port could be "redone".

If this isn't the problem, and Xfinity has truly released the numbers, I suspect there's some kind of provisioning error and you'll have to get Verizon's level 2 tech support to look into it.

Child Item