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I ordered an iPhone 14 that was to be delivered today (2/2/24) - this is a birthday present and the order said it has processed successfully and would be shipped overnight. Now, the order says there is a delay but won't say what the issue is or how/when it will be resolved. I've tried to contact and had no luck.

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Verizon_Support

Hey there, Jsohana, thanks for reaching out in reference to your order. With it being a birthday present, we understand how important it is that you receive your device ASAP. So we can best assist, we will be reaching out via Private Message.

-Lauren

Jsohana

How do I access the private message sent to me?

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