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Hey Verizon I'm calling you out!

The Thunderbolt is flawed with more bugs than a sewer. You have your employees and HTCs emplyoees admitting there are many issues that are being addressed but the consumers have yet to see results. Don't post on here you don't know anything because if you are truely " working on it " someone has an idea where they are in the process of developing, testing , or releasing fixes to these issues. VZW you still have a link ( http://support.vzw.com/pdf/system_update/thunderbolt.pdf ) to the proposed update that we are no longer getting due to problems with so why is it still up? This lie displays a build and baseband number ( Build Number: 1.13.605.7 Baseband: 1.16.00.0402w_1 ) but how can those #s still stand true if it was " scrapped do to issues". Please stop jerking us around and start giving real answers. Don't be scared to admit you'r mistakes and take a moment to spill some truth. So come on Verizon I'm calling you out! what's your answer?

Just a couple quotes from your forums and HTC

MikeS1_VZW

I can't really give you a timeframe ( I wish I could) for the update. When I say that this is a top priority for Verizon to get this phone to quit dropping its data connections, I truly mean it. It doesn't happen with all the phones, but enough to make it a top priority. This has escalated as high as an issue can go, we are just waiting for that software to be pushed out. We report these types of issues to HTC, and they collect any issues with the phone, develop patches with these issues addressed, and push 1 big update over the air. Right now we are just waiting for that software update to get pushed out. We know about the software being pushed out right before it actually gets sent but not any sooner.

HTC

Thank you for your reply. The update you are referring to has been temporarily scrapped, due to some issues with it. Since you have already performed a factory reset on your Thunderbolt, there is probably a hardware issue going on that our warranty and repair department should address. For further assistance, please contact 1-800-229-1235 Monday through Friday from 8:30 a.m. until 5:00 p.m. EST

Comments

philhyde

In my own personal experience, my service was working fine until the 4/27 outage. After that, I started having issues.

My own WAG: they rolled out some infrastructure update that caused the outage, and in turn necessitated an update on the phone. The original "update" didn't fix the problem.

GreenRobot

philhyde wrote:
In my own personal experience, my service was working fine until the 4/27 outage. After that, I started having issues.

My own WAG: they rolled out some infrastructure update that caused the outage, and in turn necessitated an update on the phone. The original "update" didn't fix the problem.

The outage only caused me problems while the outage was present but I still have plenty of problems. I can understand that they had an issue with the new 4G system or whatever but my Thunderbolt plus from the looks of the topics, amount of views ,and new members writing for the first time on the " Thunderbolt by HTC" forum there are a lot of problems that VZW is failing to fix.

GreenRobot

Nothing yet Big Red? You must be checking with your developers and legal dept. to see if you can answer me. I'll be here with my crippled Thunderbolt waiting so when get a chance thanks.

AZSALUKI

GreenRobot wrote:
Nothing yet Big Red? You must be checking with your developers and legal dept. to see if you can answer me. I'll be here with my crippled Thunderbolt waiting so when get a chance thanks.

they only periodically check these forums and then give fairly broad/generic answers. you're not going to get an answer that you're looking for here. as far as all of the threads, topics, views, etc goes on this forum.....you will find the same on the droidX, incredible, iphone, etc, etc forums. this is where people with issues come to try to solve them, so, logically, most of the threads are started by someone with an issue. same on the iphone forum, and all of the rest. check out the incredible threads from last may and june (right after it launched) and the iphone threads for the 2 months of it's initial launch. you will find the same issues and complaints, and these are from two devices that are fairly accepted as 2 of the best that verizon has (of had) to offer.

gina7289

HTC when i called ur number they conformed the number of the new software but told me that there whoever gave u the email wasent suppose to say that so I called HTC reg customer service they had no idea about this email so they looked at what was posted here and checked it out. Conclusion Verizon is in charge of when it comes out. I asked again to Verizon finally admitted after 30 mins Ohh it never came out. Sorry. They said never trust online info. U will be happy after the update don't just trade it in. I should have expected all this. When I'm persistent the get annoyed. Trust them somewhat but HTC is getting on my nerves being top secret.

GreenRobot

gina7289 wrote:
HTC when i called ur number they conformed the number of the new software but told me that there whoever gave u the email wasent suppose to say that so I called HTC reg customer service they had no idea about this email so they looked at what was posted here and checked it out. Conclusion Verizon is in charge of when it comes out. I asked again to Verizon finally admitted after 30 mins Ohh it never came out. Sorry. They said never trust online info. U will be happy after the update don't just trade it in. I should have expected all this. When I'm persistent the get annoyed. Trust them somewhat but HTC is getting on my nerves being top secret.

________________________________________________________________________________________________

Seems like you have more time to deal with this than I do. I don't konw if I should thank you or not for call HTC to ask about the email I recieved but more power to you. So since they don't know who or how I got that info here is the whole email minus my last name and ticket #. If they want more info tell them to register on here and message me. Thanks.

HTC to me, me

show details May 9 (1 day ago)

Dear Gary XXXX,

Thank you for your reply. The update you are referring to has been temporarily scrapped, due to some issues with it. Since you have already performed a factory reset on your Thunderbolt, there is probably a hardware issue going on that our warranty and repair department should address. For further assistance, please contact 1-800-229-1235 Monday through Friday from 8:30 a.m. until 5:00 p.m. EST.

To send a reply to this message or let me know I have successfully answered your question log in to our ContactUs site using your email address and your ticket number 11XXXXXXXXXXXXX992.

Sincerely,

Jessica

HTC

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gina7289

I wanted to find the truth and u were telling it. They asked me where I got info. It was the only way I thought for all of us to get to an answer. Sorry u took my comment personal. Verizon confessed. I am only a poor customer not used to all of this mess. I have time because I'm fed up with it all.

GreenRobot

gina7289 wrote:
I wanted to find the truth and u were telling it. They asked me where I got info. It was the only way I thought for all of us to get to an answer. Sorry u took my comment personal. Verizon confessed. I am only a poor customer not used to all of this mess. I have time because I'm fed up with it all.

No, I didn't take it personally it's just same stuff from both sides and the fact that an HTC rep wrote that then another said we would never say that is what add fuel to my fire.

ComputerNerd

I ended up calling Verizon tech support and telling them about all the problems not just I have had but how many others have had to, I told the lady if you don't believe me then go look on your forum. She actually didn't believe so she went and looked and said well....so how may I help you sir? and I said you could start by giving me an answer to the date of the update please. She looked and just said it was approved by Verizon on April 29th. According to Verizon tech's, Verizon has the software and is holding out on us. She didn't offer me a time frame or anything to go off of and I severely wish she did. I have a feeling that it might just be coming on the 15th or somewhere around then because I would imagine Verizon would have to update the Thunderbolt to be able to make the hotspot so people will have to pay for it. I bet that it why Verizon is holding onto the update, they are adding some stuff to it or making it so we get free tethering or something. Free tethering would be nice even though I don't use it that often.

gina7289

Hey computer nerd,

Makes sence I wish they told us. I feel how u did talking to them. The Apr 29th confused me as well as everyone said it came out the 5th now they tell us. Maybe there trying to hold on for little while. They need to turn all this around. They should check this. HTC too. To show them what's going on. I'm happy HTC looked to prove we are not joking around.

gina7289

Now there don't want to disappoint so there not wanting to tell.

GreenRobot

ComputerNerd wrote:
I ended up calling Verizon tech support and telling them about all the problems not just I have had but how many others have had to, I told the lady if you don't believe me then go look on your forum. She actually didn't believe so she went and looked and said well....so how may I help you sir? and I said you could start by giving me an answer to the date of the update please. She looked and just said it was approved by Verizon on April 29th. According to Verizon tech's, Verizon has the software and is holding out on us. She didn't offer me a time frame or anything to go off of and I severely wish she did. I have a feeling that it might just be coming on the 15th or somewhere around then because I would imagine Verizon would have to update the Thunderbolt to be able to make the hotspot so people will have to pay for it. I bet that it why Verizon is holding onto the update, they are adding some stuff to it or making it so we get free tethering or something. Free tethering would be nice even though I don't use it that often.

The 29th is when verizon aproved the update and 5/5 was when they released the info that we would start seeing it. I also speculate that the update will come on or near the 15th for the same reason that they will be taking something away or adding things we don't want.

http://www.androidcentral.com/verizon-and-att-blocking-tethering-apps-android-market

vx1

That actually makes a lot of sense. At the rate these updates are pushed, it probably would have overlapped the push to expire the Hotspot app on the device. Although I really doubt that anybody will get Hotspot for free from Verizon "nickel and dime ya" Wireless, the push may indeed be started on the 15th and we will undoubtedly hear about it *after* it starts to prevent any more embarrassing announcements..

gina7289

It's out now I downloaded it. Thank u Verizon.

unknown

The updates were being pushed out last week. There were problems with it. We stopped it immediately until HTC/Google were able to get everything squared away. Once the problems were fixed with the software update, we began rolling it out again in stages. Available yesterday/today: http://support.vzw.com/system_update/thunderbolt.html. It is being pushed out in batches. You can update your phone by going under settings>software updates> check new.

These updates are processed in batches based off of your MEID number. If it says that no updates are available and you still have the old software, that means your MEID number has not been processed yet. Check again over the next couple days.

I hope that answers your question.

GreenRobot

GreenRobot wrote:
Nothing yet Big Red? You must be checking with your developers and legal dept. to see if you can answer me. I'll be here with my crippled Thunderbolt waiting so when get a chance thanks.

LOL! VZW marked this as solved with ^^^ that as the solution. It's like VZW said yup thats it legal won't let us say anything hope you learn to like your Thunderbolt cause your stuck with it :-D touche VZW touche!

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