We're sorry to hear about your phone! I've heard of phones being damaged in many different ways, but a compacter if a first. We still want you to be able to get the help you need. If you're trying to get an insurance replacement, please use this link: https://www.asurion.com/claims/verizon/ If you need assistance with anything else in your account, please let us know.
~Jesse
Can't Verizon offer a different means for 2 factor authentication like sending the user an email in case their phone is unavailable? Phones get lost, stolen, or damaged all the time, so it would be nice if we could get a code emailed to us as an alternative.
