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Xbox & Amazon GC Promo Escalation Success??

Like everyone else who signed up for this promotion, I have been given the run-around for over a month. Had Verizon customer service and tech support reps fill out escalation forms for the Xbox and Amazon GC redemption 3 times and still have not received the tiles or any email regarding this. I'm curious..... Has anyone received their Xbox and Amazon GC after escalating?

Comments

Verizon_Support

We're sorry to read that you have not been able to redeem these offers. When did you reach out regarding the offers? What were you told? ~Peter

Tjhuynh85

My first escalation was done on 1/3. The first 2 escalations said I would get a redemption email 48hrs later and nothing was received. The last rep I spoke to said to wait a month after the first escalation and that time has now elapsed. Each time I speak to a rep, they verify I do in fact qualify for the promotion and then proceed to do the same song and dance which leads to nowhere.

Verizon_Support

Thank you for this information. You've checked your My verizon account under the Home category for the offers? ~Peter

Tjhuynh85

Yes... Nothing there in regards to an Xbox or Amazon GC.

Verizon_Support

That is definitely unusual, and would like to further look into this. To better assist you, we will be sending you a private message.

~Freddy

Tjhuynh85

Update... Spoke to another rep yesterday who stated I'll receive my Xbox and Amazon GC by the end of February. The 4-6 week timeframe that was originally quoted for me to receive the promotional items is now 60 days. We'll see what happens....

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