Kin Twom update problem

MY Kin Twom seems to be stuck while "updating modem." It seems like it is starting up and will go the the screen saying that it is updating for about a minute before it freezes and automatically restarts just to do the same thing. Any ideas on how to fix this problem?

Accepted answers

unknown

Oops! You won't be able to do this on that screen. Are you still having this issue?

All comments

unknown

I have researched your updating modem issue extensively and was not able to find any users with the same issue. It sounds like a glitch with your phone for sure. I would make sure you have your contacts stored in a safe place (there is no backup program on the phone) and master reset the phone.

Here are the steps:

Tap Erase Phone Data

Tap Settings
Tap About Your phone

If you try these steps and still have issues, please PM me and I will help you further or you can call 866-892-7957. Please let us know if this fixed your issue as well.

dalianq91

I cant do that my phone is stuck on the updating modome Don't remove the battery during update???? what do i do???

unknown

Oops! You won't be able to do this on that screen. Are you still having this issue?

Ratchef

Try reading the OP post before replying. I'm having the same problem, the phone never turns on, hence there is no 'option' or screen at all, it simply does not turn on. Here is the sequence of events to simplify it for anyone:

1) Hit power button

2) verizon wirless splash screen loads

3) Updating Modem Screen loads then freezes

4) Phone resets and process begins again.

There is no way to interrupt this. To the OP, I reccommend just taking it to a Verizon store and having a tech there look at it (a corporate store, not an 'authorized dealer').

I attempted removing the battery for a hard reset before turning the phone on and that didn't work. I'll be taking mine in.

And why does your post have 'solved' tagged on it. You didn't solve anything.

meauxjeaux

phone stuck updating modem screen then resets itself,again and again and again.

QueenMuller

You may want to do a factory reset. It clears everything out like it came out of the box...

tslin

I have the same problem "updating MODEM, don't remove the battery during update". I went to a few nearby Verizon stores and they have no idea how to fix it. Instead, they are trying to sell a new phone. I am planning to leave the Verizon from now on.

Verizon_Support

If the previous steps have already been attempted we do have an alternate resolution available. I ask that you follow me (mariac_vzw) and send me a direct message to review your options.

Thank you

MariaC_VZW

Please follow us at Twitter @VZWSupport

qwerty4242

Add me to the list of people this is happening to. Phone refuses to boot, taking the battery out does no good. All you get is the "updating modem" message, then it resets and repeats.

MariaC, if you have a legitimate solution to this issue, can you please post it here so everyone can see it? Clearly a LOT of Kin owners are having this issue.

Andrew_MN

I am having the same problem all of a sudden. Could the solution be posted please?

Verizon_Support

Hi qwerty4242,

The solution offered by KIN is to replace the device under warranty, if still covered. When no longer under warranty, the only option is to contact them (800-237-4277) for repair options. It's been found that Sharp found one of the three processors on the phone to become defective on these devices.

Thanks,

MariaC_VZW

Please follow us on Twitter @VZWSupport