I have been a Verizon member for over 23 years. I have two s23 Ultras who had hardware issues (one was determined to be damage) and have been bounced back and forth between Asurion and Verizon, lied to by both companies concerning the process to have the phones examined and ultimately replaced, been told I would receive replacement phones from two different Verizon techs, been told I would receive callbacks to check on things from two different Verizon techs, been hung up on by automated services so much I've lost count, and a week later have only successfully had one phone replaced when it was discovered that it had damage and I would have to pay an additional charge to Asurion to receive a replacement.
When I asked to go to customer retention to discuss the poor service I have earned by being a loyal Verizon customer for close to a quarter of a century, I was routed to a phone number that hung up on me yet again. I have decided to play nice until I get my replacement phone and then will be reaching out to the BBB to register a complaint both on Verizon and Asurion.
My loyalty is clearly taken for granted and nobody hear cares about retaining customers. Prove me wrong.
