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Destroyed the box I was supposed to send the phone back in.

So I got my new iPhone, and I didn't realize that the box it shipped in was supposed to be the same box I put my old phone in and give back to UPS. The box is no longer in any condition to be shipped. Is it possible to switch it now and just turn the phone in at the Verizon store instead?

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Verizon_Support

DumDeDum, we definitely want to make sure that you're able to return your device to avoid any issues on your account. Please tell us, was the phone being returned as part of an early upgrade? Or was it a trade-in?

~Izzy

DumDeDum

Thank you, it was an early upgrade.

Verizon_Support

Got it! We can definitely help send you a return envelope and label for the early upgrade. To better assist, we'll send a Private Message your way.

~Izzy

SynthpopAddict

In case you don't get the replacement trade-in return packaging, here's what I found on Verizon's website regarding trade-in shipping. Scroll down to "How do I package and send my device trade-in?" part:

https://www.verizon.com/support/trade-in-program-faqs/#packing

rmasteph977a

I did not even receive a return label with my new device for my early upgrade. I’ve tried contacting Verizon multiple times and every time someone tells me they will send me a new return kit and still I never received one. I am coming up on the return window and this is getting ridiculous. I don’t want to be charged for keeping the phone when it’s Verizon’s fault that I haven’t been able to return it yet. Can someone please help?

Verizon_Support

We would love to help. When did you upgrade? Have you received an email with tracking information on the trade in? Here's a great link: https://www.verizon.com/trade-in/faq/ -Joe

SynthpopAddict

Have you checked to see if you can print your own label from My Verizon? I don't know why, but trying to get a return kit from Verizon is like some kind of puzzle hardly anyone can figure out.

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