When I call my mom's FiOS landline, often the call is misrouted somehow. This happens to other callers too.
What happens is: her phone rings, and she picks up. But she is not connected to the caller--instead, it seems that she's randomly connected to some other endpoint. Sometimes there's a real human on the other end, sometimes an answering machine, sometimes it just rings or there's silence.
On my end, as the caller, I experience the same thing: I get a random answering machine, or someone picks up at another number.
Symptoms seem the same as reported here: https://community.verizon.com/t5/Fios-Digital-Voice-and-POTS/People-calling-my-FIOS-landline-from-T-mobile-phones-are/td-p/1740200
As in their case, this is a number that they've had forever, and was previously associated with a copper landline. Also, I've confirmed in several cases that the caller's provider is t-mobile or a provider that uses the t-mobile network (but I'm not sure that's true of all callers).
We've made multiple calls to Verizon support, and a couple techs have come out to visit (though it doesn't seem likely to be a problem with anything in the house). I also have a case open with my own provider (Google Fi). There's been no progress on any of those fronts.
Any suggestions welcome.
