Unable to log in for equipment return label

ReturnLabel

I canceled my Fios service. I was given my Order Number. I followed the link in the email to a Return Equipment page. I entered my Order Number and Zip Code. The Sign In button doesn't do anything.

How do I get a copy of my return label so I can promptly return the equipment?

Thank you.

VZ_jenn

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on the envelope icon next to your avatar at the top right corner of this page. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately. Thank you.