Account suspension for kids
Did this ever stop? If so, how? My daughter’s line just started doing this this week. So frustrating!
What was the resolution to this? This has been happening to both kids lines on my account for a week and a half, Verizon customer support has no idea what is happening.
What was the resolution to this? This has been happening to both kids lines on my account for a week and a half
Curious on the outcome or fix was, please share.This has been ongoing issue with my 3 kids lines. I have to reinstate service in the app daily which is not ideal. I’m leaving for a few weeks out if the country & need Verizon to fix this yet they are clueless it’s been nearly a month now. I’m ready to toss in the towel I need reliable service.
Are you using Verizon's Smart Family app, or some other parental monitoring app on your phone to manage your children's screen time or other access rights on their phones/tablets/etc.? If so, I'd check your settings on that app for how your children's devices are configured. With apps getting updated every so often, something could've been lost in the shuffle or there's something new you need to input for things to work properly.
Well here I am joining the list. 3 days in a row... Same exact thing. Verizon reps always pointing towards family app. I do not see anything in the family app that allows suspending service. 2 child lines. Both suspended every day...
Verizon rep is claiming that the plan for my child lines is no longer available and I have to change plans. I refuse that suggestion. This is terrible way to deal with customers.
