We recently switched our T-Mobile 4-line account to Verizon Business due to the promotional specials available. Trade-in any old iphone in any condition for $1000 credit over 36 months and $200 bill credit per line ported from another provider.
To-date I have spoken to 6 customer service representatives about the missing promotions on my bill, twice I was put on hold for 20+ minutes and hung up on (today) and the previous calls have resulted in a ticket escalation which has resolved absolutely nothing. I have text messages with our Verizon Business Rep in Aurora, IL promising the $800 in bill credit has been applied for porting our 4 lines but does not appear in our account. I have screenshots of the promotion for trade-in devices and only receiving credit for 2 of the 4 iphones I mailed in together.
As a new business customer I expect communication and resolution on behalf of the promises made by Verizon Employees that have not been accounted for. Please don't make me call you every week for an hour and be told that you have created an escalated ticket and the credits will be on my next bill. This is not how small businesses that choose your services want to spend their time.
To anyone else experiencing this treatment, I encourage you to find resolution here and if not acknowledged next steps will be a formal complaint with photo evidence to the BBB and Attorney General.
