Similar to many others I've found searching this issue, I tried to order a new phone on the website. As a long time existing customer, I used the "My Verizon" app on my phone. It would not give me the trade in value listed of $1,000, so I instead called customer service. Customer Service informed me that the phone was eligible and I would receive the full trade in value of $1,000, but it would appear as a credit on my bill in 1 or 2 billing cycles. Customer Service placed the order for me over the phone. Aside from this order being an absolute nightmare on several fronts, necessitating several phone calls just to get the phone, and NEVER getting the charger I paid for, I received an email today telling me that my "actual trade-in value had to be adjusted." It advised that "Your plan does not qualify" was the reason. They then called the advertised $1,000 trade-in value an "Estimated" value, and "adjusted" it from $1,000 to $49.50!
Wait a second: Verizon was then and is now and at all times was my carrier. They knew -- then and now -- what plan I had. Now, suddenly, once they receive the phone, my plan somehow doesn't qualify??? I would like this attended to, please. Also, the second phone I traded in was sent at the same time at the UPS Store, but Verizon claims not to have received it yet. What is going on at Verizon lately? I can't afford to spend hours on end on the phone just to get what I contracted to receive. This was NOT part of the deal!
