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3.043zv update

Hope it works this time. Both mine and my Girlfriends phones updated a couple days ago and now they are not working correctly.

You can be in a app doing something and then it just changes into a recently used app. When typing the keyboard will just disappear. The phone just powers down for no reason. They both where working fine till this update. I hope a update for this update comes out soon. Or is there a way to go back to old update.

Thanks Tim

Comments

Verizon_Support

TnT4fun, we understand how concerning it is if your device isn't functioning as expected. There is not a way to revert back to a prior software version. You shared that this is with both of your devices? Did this start immediately following the software update? How long has it been since that was completed? Is this a constant issue or intermittent?

-Andi

TnT4fun

It started immediately after the update. It is a constant problem as to the phone is almost unusable. After chat and the phone support they decided to send us 2 new phones. I asked phone support about the update causing same problem with replacement phones. He told me to just shut off auto updates. We went to the Huberheights store last night to get replacement phones set up. We where then told our phones where no longer able to work with the newest Verizon system and we needed to purchase new phones. After the salesman wasted time trying to sell us new phones he then didn’t have time to transfer /setup our replacement phones. So tonight I will attempt to get our new phones working and go from there. Not happy at all with how this whole problem has went down. The bad thing is we are still paying on our current phones.

SynthpopAddict

I haven't heard anything good about Kyocera phones. Maybe your phone is no longer supported by Verizon?

TnT4fun

I have had very good luck with Kyocera for many years. And besides the Kyocera phone are still available from Verizon.

Verizon_Support

@TnT4fun
wrote: It started immediately after the update. It is a constant problem as to the phone is almost unusable. After chat and the phone support they decided to send us 2 new phones. I asked phone support about the update causing same problem with replacement phones. He told me to just shut off auto updates. We went to the Huberheights store last night to get replacement phones set up. We where then told our phones where no longer able to work with the newest Verizon system and we needed to purchase new phones. After the salesman wasted time trying to sell us new phones he then didn’t have time to transfer /setup our replacement phones. So tonight I will attempt to get our new phones working and go from there. Not happy at all with how this whole problem has went down. The bad thing is we are still paying on our current phones.

That is indeed strange to have happened immediately after a software update, TnT4fun. I also wanted to take a moment and apologize for your experience at the store, as if your phones were no longer compatible, we wouldn't have sent you the same phones as replacements. If you still need help getting those devices set up and activated, please let us know and we can help out.

-Joseph

BobsWife

@vzw_customer_support

READ ALL THE THREADS!!!

This is a widespread problem caused by the update. The only things you and Kyocera suggest are factory reset or replace the phone. The update is the problem, not our phones. Between the two of you, you have jacked up the functionality of an entire model of phone. You need a patch and you needed it over a week ago now. Y'all are running out of time before I switch brands AND service providers.

I am happy to provide you with the exception report that my phone generated immediately after the update. And any new ones I have since the factory reset.

TnT4fun

Hello Joseph,

Well my results are not good. I activated 1 replacement phone last Wednesday but did not restart phone to allow phone to update. After your reply and not being able to figure out how to block the update Friday I restarted that phone allowing the update to happen. By Saturday evening I was once again seeing occasional problems with both keyboard and some of the applications. By Sunday evening the problems just continue to get worse. I updated the second phone Saturday and allowed the update immediately and seeing how it goes. But I am sure that within a day it will also show problems. Hopefully Verizon will confirm and fix this quickly.

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