Be careful when dealing with Verizon my wife and I went to see what kind of deals were going on we're told our phones are paid off and ready for an upgrade and they had a good deal on the S24 ultra so we went with it the rep switches everything over I pay for all the taxes and fees about ($300) she then tells us she miss read something and we had to pay $490 more before we could trade in our phones so I told her nevermind we didnt want to do that we'll just keep our old phones until they're paid off she the tells us that instead of $840 per trade in that we'd get a loyalty deal and they'd be giving us $1120 per phone to make up for the mistake of not telling us before hand that there was still a balance on our old phone the rep tells us to keep the phone and come back anytime in the next 40 days and they'll get it taken care of we go back in today about a week later and we're told that it's not showing up and there's nothing she can do we call Verizon and are told they don't back individual stores that unless it's a corporate store there's nothing they can do so they have their authorized dealers lie to customers to sell them their products and then tell them they have no part in their business I've been with them for 3+ yrs and have 7 phones lines and am treated like sh_t by them never missed a payment nothing this is only a summary just know they'll lie right to your face
