Full bars, zero service...

Around where I live, when I get full bars it just drops network connectivity almost completely. Doing a speed test, I'm getting ~10k. Less than old school dialup (14.4 was fast!). Nothing loads, can't make calls, etc.. This is even outside of a Verizon store! There are multiple towers in the area, but I do notice that it's near any tower that gives full LTE signal it just completely drops network connectivity. This is in multiple locations.

Any suggestions?

Accepted answers

SynthpopAddict

Is it possible you have your iPhone set to only be on 5G mode all the time, so when you're connected to a tower which only has 4G LTE, then it won't work?

All comments

Verizon_Support

PC509, making sure you get the service you need is extremely important, and we want to make sure you get the help you need with your connectivity. What model device do you have? If you can, would you please share your ZIP Code so we can review the area?

~Jesse

PC509

97818. iPhone 14 Pro (two of them on the account). Happens in several areas around here. 97838, 97882 (extremely bad), 99336... And when traveling.

Verizon_Support

Thank you for all these details. Please tell us, does this happen during specific times of the day? Is this impacting multiple devices? ~Geo

SynthpopAddict

Is it possible you have your iPhone set to only be on 5G mode all the time, so when you're connected to a tower which only has 4G LTE, then it won't work?