Child Item

Site Totals

61368 Questions Answered 267 Categories

Disney+ won't remove from my bill

I have called in, I have chatted, I have received a call from your executive team. I have filed an FCC complaint. All I want is Disney+ removed from my bill.

I have removed it from my manage add on's and perks (it's not there anymore) about a month 1/2 ago. I see it active on +play but when I click on it to manage it, it brings me back to https://www.verizon.com/digital/nsa/secure/ui/products/producthub/manage/spo1480002 and I CANNOT cancel it further. There is nothing I can do on my end. We even did a three way call with Disney for goodness sakes. (Disney rep, Verizon Rep, and Myself)

It's an incredibly simple request - remove something from my bill I don't have access to anymore. I don't know why I have to jump through so many hoops and ladders to get this solved.

/vent

Thank you.

Comments

Fedup14

I cannot get it off my bill either. I am being charged 13.99 and this last round they told me it’s a 3rd party problem. No it clearly is not. They have secretly been charging for this and I am at the end of my rope.

Verizon_Support

Oh, wow! Dealing with unwanted services can be frustrating, especially if you cannot remove them. Verizon is here to help. You can cancel the Disney+ subscription by following these instructions:

- My Verizon app: https://www.verizon.com/support/knowledge-base-228797/

- My Verizon site: https://www.verizon.com/support/knowledge-base-228795/

Hope this information helped.

~Gilbert

Child Item