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Call Filter cannot authenticate my device

The Call Filter app on my IPhone 14 cannot be authenticated. My number is displayed in the Call Filter app, but when u select “Get Started” a long delay with a spinning hour glass is displayed but eventually ends with a banner denoting “Cannot authenticate this device. Please try again later…”

Comments

Verizon_Support

We're sorry to read about the issue with the Call Filter app on your device. Is your device on the latest update? ~Peter

JoeGoAirforce

Yes. All updates are current. I simply cancelled the service because I could not get past authentication.

JonathanH

So this makes at least four people reporting it now that I can see on the forums.

Verizon_Support

Hello, JoeGoAirforce. Thank you so much for this info as it does help. I have sent you a Private Message to proceed.

-Natasha

Verizon_Support

We are here and ready for support, If you prefer, there are other support channels. We look forward to assisting you. https://www.verizon.com/support/contact-us/#mobile

-Natasha

EmmaReiss

I have been having the same problem with my new iPhone 15. Can someone help me fix this?

Verizon_Support

@EmmaReiss
wrote: I have been having the same problem with my n ew iPhone 15. Can someone help me fix this?

EmmaReiss, We understand how important it is to be able to use your Call Filter service and we are here to help. Can you confirm for us, is your new device on the most recent software version and is the Call Filter app on the most recent version of the app? Were you using this app on a prior device? If so, did you have any issues on your previous device with authentication?

-Andi

mbaltz

I have the same problem on my android. Was working now not. Multiple tech support from Verizon was unable to find solution. In the end it became an endless 2 month loop. With no resolution.

VZ_jenn

Hi mbaltz,

An agent will be happy to look into this. As the Community undergoes backend platform updates, we recommend reaching out to one of our official support channels for any account-specific assistance listed below. Our teams are ready to support you.

Instagram: Instagram.com/Verizon (Pre-paid excluded)
Facebook: Facebook.com/verizon
X (Twitter): x.com/verizonsupport

VZ_jenn

Due to the age of this thread, it has been closed to further replies. Please feel free to start a new thread if you wish to continue to discuss this topic. Thank you!

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