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Visual Voicemail Setup Fails

Visual Voicemail stopped loading new messages. I have rebooted multiple times. I have disabled and re-enabled the app. I have deleted app cache and app data. After allowing access and selecting Continue on the Welcome to Visual Voicemail screen I get the message "Sorry, we ran into a problem. Call *86 to finish setup". *86 has NO visual voicemail setup options, but does have all my messages. I have done all this on cell network (no wifi). My phone is up to date (updated Jan 4, which my be about the time this started happening) I think I have tried every fix I have found in all the threads on this topic. What can I do next to get this basic feature working?

Comments

Verizon_Support

We're sorry to read about the issue with your voicemail Darw1n. We're here to help. Have you made any changes to the account before this issue started? Have you tried the app after calling your voicemail? ~Peter

SynthpopAddict

I only use the *86 thing, but here's a bunch of information on Visual Voicemail:

https://www.verizon.com/onesearch/search?q=visual%20voicemail&ES=shop&src=wireless

AnthonyS90

I'm currently having the same issue, has there been a fix for this? I haven't received a new visual voice-mail since Jan. 3rd. No settings have been changed, no permissions changed, and I have called the *86 and cleared out my inbox and am still unable to get any messages. Also not getting notifications for voice-mail messages AT ALL since the update on the 4th. I have the Samsung Galaxy S22 ultra.

Verizon_Support

AnthonyS90, we recommend accessing this link: https://www.verizon.com/support/devices/#mobile and finding your phone model to troubleshoot your voicemail issues. Please take a look at that troubleshooting guide and let us know if you continue to have any problems.

~Jesse

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