The Community is in Read-Only Mode as we get ready to unveil a brand-new experience. Stay tuned something amazing is on the way!
Can't find the promo code anywhere on the receipt, and when I log in to the promotions center it asks me for the promo code and I can't continue without it. Help?
proflarson, we'd be happy to take a look and help you find that promo code. We need a bit more info so we can find the correct code. You can also try using the simple rebate process. You can find more information here: https://www.verizon.com/support/device-rebate-faqs/ The easiest way to redeem is going to be going into your My Verizon and looking under notifications. Let us know if you have any problems.
~Jesse
I have a similar issue. I completed my sign up process online during the process i was provided 3 promotions - a 300$ promo on us, and 300$ promotions for bringing a number from another carrier which i did for 2 lines.
i also received an email that my promotions can be claimed using myverizon app.
now here comes the challenging part- i had created a guest account during the signup process That account is still shows a message that account owner line needs to be activated before seeing full access but i have already activated all lines. I used EMAIL1 to create that account
So i ended up creating another account with a different email id (EMAIL2) where i can see all my lines and my billing info. I am not sure about this but its possible that my promotions were sent as app notifications on my first account which i have created using email 1 but thst account is stuck at account owner line not activated status and only shows my shipment status.
TLDR;
i need help in claiming my promotions and being a techie, i have likely identified the issue why i haven’t received the notification on the app for the rebates.
Hello! Being on top of your account is vital, especially if you are managing your offers. Verizon if here to help.
We sent you a Private Message. Please review at your earliest convenience.
~Gilbert
I have the same problem.
We are here to help. We sent a Private Message to assist you.
~Geo
I am having the same issues as well.
We want you able to redeem your promotion ASAP. A private message is being sent to you so that we can assist you further.
-Sean
I literarily have the same problem as @coffee241i ordered 12-20-2024 but I want to apply it to my first bill because it’s the first one and tends to be the highest one
Fespino29, we want to ensure that were able to redeem your Promotion for the $300 Switcher Rebate. To clarify, were you able to do this or is this still not resolved for you?
It still has not been resolved. Frustrating bc I’ve been waiting and want to apply it to first months bill
Hi I am having the same issue. I transferred 8 lines over from AT&T on Nov 26, 2024. I still haven’t received any emails or in app notifications with the promo code.
Hi JimmyCHOO324,
I'm so sorry to read that you still have not been able to get your $300 switcher rebate. I'm sending you a Private Message now to collect additional details and assist further.
-Necia
I am having the same issue. I ported over two lines on December 18, 2024.
We are here for you. Could you please check your email for any redemption notifications?
It has been several days and it is not yet resolved.
Thanks Fespino29 for reaching out again about the Rebate. I know it can be frustrating waiting to receive this promotional offer. Do you have time today to get into the account and look closer at what is going on with the Rebate redemption/status?
-Deb
I am trying to redeem the switcher promo code and entered the info but it does not tell me that it was processed?
Hello Vi1015, we're sorry to learn you're having issues with our promotion. You can try our rebate tracker with the following link: https://www.yourdigitalrebatecenter.com/#!/check-my-status.
~Ivone
Hello Vi1015, we're sorry to learn you're having issues with our promotion. You can try our rebate tracker with the following link:
https://www.yourdigitalrebatecenter.com/#!/check-my-status.
-Cynthia
We are having a similar issue. We ported 4 lines from Tmobile to Verizon on December 3, completing our order online. When I inquired about the $300 rebate at that time, I was told that we would receive instructions via email on how to apply for the e- giftcard. We never received an email, so I reached out to customer service and was told that we would have a notification pop up on our account after 30 days of service. We have exceeded that 30 days and still no notification or instructions. Help, please?!
We absolutely want to help make sure you can get your promotion for the $300 rebate. We will be sending over a private note, so we can take a look together.
-Meg
On My receipt from my 12/16/24 purchase of when I brought my number over from Tmobile it shows a Rebate: $300 Verizon Gift Card. I have not received my gift card code yet. I have called customer service 2x now and both times they told me that no such rebate exists. I have explained each time it is state on my receipt as well in my email with the receipt. I would appreciate for this to be resolved ASAP.
We're sorry to hear you haven't received an email with the promotion code to redeem your $300 gift card for switching, jkreinbrink. We will send you a Private Message to take a closer look into what's happening.
-Danielle
I was also promised a $300 rebate but haven't received any information on that. The only rebate that is showing in my account is for $200. When I made the purchase, the agent specifically told me I would qualify for both a $200 and $300 rebate.
Hello, kandislee95. Ensuring you receive your promotion is a must. Help is here. Typically, with our promotions, they don't stack meaning, there is one promotion at a time. Please tell us more. What was the actual date of your order?
-Natasha
I am also having this issue. I have not received my $300 rebate code and continue to check my email and app. When I go to online customer service, I am told there is no one available to help me. Please advise.
We absolutely want to make sure you are able to get the promotion you are eligible for! We will be sending over a private message to dig into this missing promo with you.
Having the same issue… so frustrated. My invoice shows I will receive a $300 Rebate for switching. I’ve called twice and submitted the 4 of the wrong codes and got rejected. now I’m one day until deadline and still nothing. It’s like it was all a lie on Verizon’s side. So frustrated.
Same issue.. I show a $300 rebate on my order when signing up but didn’t receive a code. Called twice, processed 4 rebate codes that got rejected and still nothing. Guess it was all a lie on Verizon side. Very frustrating!!!!
I am so sorry to hear that you have been unsuccessful with redeeming your $300 Gift Card Rebate, we'd love the opportunity to get this resolved for you. Please be on the lookout for a Private Note from us.
-Christy
Twhitstine, We're just checking in to let you know we're here to help with your service concern. Please let us know if you still need assistance.
-Art
The actual date of my order was December 10, 2024. At that time, there was a $300 rebate available. The rep apparently just signed me up for the $200 rebate. But told me I would qualify for both.
Thank you for providing that additional information. We'll be sending over a private message to gather more details.
-Katie
Hey kandislee95, we just wantd to check in with you to see if you still needed help with this concern. We're standing by to assist, so please let us know. -Dee
I’m having a similar issue. I ported in two numbers from T-Mobile back on 12/25/2024 and haven’t received the 300 rebates for porting in the numbers as promised. I called over a month ago and was told by the agent that they’re “processing” and that all is well and I should wait for an email soon regarding the rebates. I haven’t received anything since and I just found out I was lied to and that I need to claim them online myself before they expire. What is the promotion code for the number port ins from the promotion available on 12/25/2024?
Hi Tmoney24. I'm sending you a PM so we can get your personal informaiton to acces your account and get you the promotions you qualify for.
-Kaye
I am having the same issue I am being told I can’t get the Rebate because I didn’t transfer my number that wasn’t included on my promotion only that you switched from a different provider it’s even on my receipt that I should be getting the $300 switcher rebate!
Hey Kayyrowley, we want to make sure that you get any promotion that you are eligible for. We'll be sending a Private Message so that we can get some additional details and take a look.
-Joe
Hi there, can you tell me when you started your service with us?
