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Callers marked as Potential Spam but they are legitimate Businesses

Callers marked as Potential Spam but they are legitimate Businesses. Need to find out how to get this corrected. The Form at voicespamfeedback.com/vsf/ has NOT helped and does not even send out a confirmation that the submittal was accepted. What is our recourse here?

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Verizon_Support

Hello, keithaw1. Help is here as we don't want you missing any of your important phone calls. Please tell us more. What is the make/model of your phone? Do you currently have the Verizon Call Filter application on the device?

-Natasha

keithaw1

This issue is not just my Verizon Phone but to EVERY Verizon User. When Mcree Ford, a legitimate Ford Dealership in Dickinson, TX, calls to ANY Verizon Cell number, that call comes in as Potential Spam. If the Dealership calls to ANY other Carrier, those incoming calls are not marked as any type of Spam. McRee Fords outgoing caller ID number is 281-337-1529 and the provided CNAM is MCREE FORD. This needs to get corrected before Legal gets involved and the FCC is brought in on this.

Verizon_Support

Happy Monday! We know the importance of managing your incoming calls, especially if they are being marked as SPAM. Verizon is here to help.

Do you have any type of SPAM services such as Verizon Call Filter?

For more details, click on this link: https://www.verizon.com/solutions-and-services/call-filter/.

Have you attempted to add the specific number to your contacts?

~Gilbert

keithaw1

No Spam Filter. Also you are not understanding. This affects not just my Verizon Cell Phone but EVERY Verizon Cell Phone McRee Ford calls. EVERY ONE. Can you get me in touch with a Verizon Support person who can actually help please???

hguzman

Has anyone been able to solve this issue? We're also experiencing the same.

bijscared

Having similar issue and did not realize this was happening for months now. So lost so many potential customers. Seems it is so simple to get on the list of SPAM without any verification from Verizon, but getting off this list is not clear. Verizon needs to fix this problem to ensure that there is proper verification or an easier path to come off this list. Please let us know what is the best and quickest path to come off this SPAM list.

Verizon_Support

bijscared, we're here to provide you with support and ensure your business contact number is not shown as spam. Please use the follow link to submit feedback:

https://www.verizon.com/support/pay-bill-faqs

If you need further support, please don't hesitate to send us a PM.

-Art

ewyatt

Have you been able to get this corrected? Same issue! They marked my business as spam!

ewyatt

Have you gotten this taken care of? Same issue! Cannot call my customer and am losing busienss!

Verizon_Support

Hello. We definitely want you to be able to reach your customers, while still combating the growing concerns around spam calls. You can help us improve our call filter system by updating your business number at the following link https://voicespamfeedback.com/vsf/

Your customers can also mark your number as not spam on their devices using the Call Filter app, or the call logs built into their phone's software. You can learn more about this at the following link https://www.verizon.com/support/knowledge-base-217617/

-James

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