I missed a payment (Nov 11 to Dec 10 2023), and I paid the following bill (Dec 11 2023 to Jan 10 2024) to include the amounts for both months, as was suggested by Verizon. After paying this bill, I noticed that the phone service had been suspended. It said in my account that I needed to "pay my bill to restore my service", however the bill was $0.00, so I entered an amount larger than $0.01 and paid it. Now, any payment I make is going into my "credit balance" and not allowing me to reactivate the device. I've tried this twice and now have $71.80 as a credit balance, and still no indication of what fees I actually owe or what to do to actually restore service.
Is there a simple solution to this? It seems like the account is stuck in a loop.
