On 1/18/2024, I received this promotional email:
I had three active, paid off Samsung phones on my account to trade in, an S9+ & two S9s. So, I pre-ordered 3 replacements, two S24 Ultras & an S24+, and sent the old phones in for trade-in credit. I received the 3 new phones, when they were released at the end of January, no problem.
On 2/5/2024, I received three emails. There was one email for each of the three phones that I had sent in for credit
On 2/29/2024, I noticed that the promotional credit had not been applied to my billing. At that time, I chatted with a Verizon Representative online to request a promotional credit adjustment. She assured me that one would be submitted on my behalf. It's been over a month since that chat, and over two months since my trade ins have been assessed, and nothing has changed. I have not received any promotional trade in credit, as of yet (4/8/2024), on any of my bills. I'm not sure who to contact next. Thanks for any help that you can give me!
