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Current call and text logs missing online and in app

I used to be able to log on and choose a number on my account and see current calls or texts. As of about March that disappeared. Ive talked to three customer service reps and one supposedly put in a ticket and it was going to be fixed in three days but it wasnt the other two claimed it was still on the site. It is not. Why cant I see my current logs anymore?

Comments

Verizon_Support

Oh, no! Shadyladysd, dealing with service issues can be frustrating, especially if you are encountering My Verizon call/text log issues. Verizon is here to help.

We sent you a Private Message, please review at your earliest convenience.

~Gilbert

Verizon_Support

Hello. We wanted to check back with you to see if you still needed assistance. If so, please let us know. We would love to continue to help.

~Ivone

Lori881

I’m having the same issue and AI keeps avoiding answering my question and I can’t get a real person on the app, to respond for like an hour. So frustrated with their new layout and obviously taking that feature away. Did you ever get an answer, from Verizon?

Pk501

Same issue and can’t get any help with it

Verizon_Support

Having access to view your logs is crucial, and we'd like to help. To better assist, tell us a little more. Did you access the account owner or account manager/authorized user profile? Are you using the mobile app or the website?

~Maria

Verizon_Support

Hello, Pk501,

We’ve identified an issue where customers are unable to view their usage details through My Verizon. Our teams are aware of this issue and are working to resolve it as quickly as possible.

In the meantime, customers may have the ability to track data usage on their devices.

Google: Settings>>Network & Internet>>SIMs>>App data usage

Samsung: Settings>>Connections>>Data Usage>>Mobile data usage

Apple: Settings>>Cellular>>Scroll down to Apps and view usage by App.

Please note that the data usage you see on your device might not align with your billing cycle. However, you can reset your usage statistics now to start tracking from this point on.

Call history for each mobile line on the account will also be printed on the monthly billing statement.

We apologize for the inconvenience, and sincerely appreciate your understanding.

-Natasha

Rytra

Same issue, current call and text logs are missing. I’m using the My Verizon app

Verizon_Support

@Rytra
wrote: Same issue, current call and text logs are missing. I’m using t he My Verizon app

Rytra, sorry you're having a little trouble viewing current usage. To get a few more details, are you seeing the same issue if you sign-in via our website? Are you the Account Owner or Manager in My VZ?

-John

Lori881

I have been having the same issue. AI sends me the link in the Verizon app. I click on it and it has the title of the usage and the lines are there outlining it but it’s a black screen. Why does it matter if I am the account owner or manager? I am his wife so that makes us both the owner. I will say though you make one us the manger and that’s not right. So tell me why you have not fixed this problem on your app. I called and complained about this months ago.

Lori881

I’m using my mobile app. I’m the account manager. Of course I’m an authorized user.

Verizon_Support

Thank you for confirming that for sure. We only ask as sometimes a customer's profile may be set to member and that is why it does not show the details. We will be sending you a privates message so that we can better assist you today.

-Rosie

lilly70

Well here we go again! The past month has been terrible not updating call or message logs on the website. This happens every other month. Verison needs to get a fix or I’m going elsewhere! I’ve been with them 25 years and I’m about done!

Verizon_Support

Hello there lilly70! We want to make sure your call and message logs show up accurately every month. I'll be sending you a private message so that we may gather more info and investigate for you.

-Erica

Jennygirl73

On my Call Filter. I used to be able to check phone numbers and text messages of my children, I know I cannot. I paid for a premium and still cannot help before. I have to cancel My verizon contract and go somewhere else so I can make sure my kids are safe.

Verizon_Support

We've got your back! Sending you a private note now.

-Cryssie

Mbkpabloo

Verizon_Support

We are here to support you. Sending you a Private Message now.

-Cryssie

msgalvez1979

I am having the same issue, too been with verizon for more than 23 years, I am seriously thinking of going somewhere else. Nobody has been able to help me either, so frustrating.

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